Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Farmington Hills, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
383 reviews
5 stars
290
4 stars
22
3 stars
8
2 stars
6
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees like Zeke and Simon received high praise, while others like Drew and Kevin were criticized for being unhelpful and unprofessional.
Sales Practices
Numerous complaints about aggressive sales tactics, misleading information, and unexpected fees, leading to a perception of the store as a third-party scam operation.
Wait Times
Customers frequently reported long wait times, even with appointments, leading to frustration and dissatisfaction.
Product Knowledge
While some staff were noted for their knowledge and helpfulness, others were criticized for a lack of understanding about products and services.
- THTerrance HillDec 30, 20251.0I went in asking to use there phone to call customer service the store rep guy tells me they don’t have a phone. So if someone calls the store they cant even get through is what he said.
- MDMs. DDec 22, 20251.0I’m here at Verizon store on Orchard Lake & 12 mile for a order pick up No one greeted me I’ve been waiting now 45 min I’ know it’s the holiday I brought my patience however it’s literally 3people in store with me being the 3rd person smh no customer service and very slow! If you’re in a rush don’t come here at all. I’m very disappointed!!!!!! First and last time here
- BFBasha F.Dec 21, 20255.0Drew at Verizon was excellent. Polite, knowledgeable, patient. Very helpful with getting my new phone setup. Thank you!!!!
- RMRob MuccioliDec 11, 20251.0Horrible experience. Ordered a new phone, ipad, and iwatch for upgrade. Called verizon to verify order was received in store and ready for pickup. After wasting 30 mins driving to the store, a worked confirmed they were there, but not unpacked and wouldnt go grab the items to give them to me. The person i ordered them through wasnt there and he didnt want to do it since the other worker was getting commission from the items. So now i have to come back a different day and waste more time…. Very unprofessional. Guess they dont want my business
- ABAngela BrownDec 8, 20255.0As a first time customer with Verizon, I had the best experience with Conner. Being as though I transferred service from one of Verizon's competitors, Connor saved me over $60.00 off my monthly bill. He was very patient with me and answered all of my questions. If you're thinking about purchasing a new phone, tablet or even lowering your bill stop by and ask for Connor. He will get the job done!
Frequently Asked Questions About Verizon
What products does Verizon at 27905 Orchard Lake Rd offer?
Verizon offers a full range of wireless devices including phones, tablets, wearables, accessories, and more from brands like Samsung, Apple, Motorola, and Google.
What services can I get at the Verizon Authorized Retailer in Farmington Hills?
You can get new lines, device upgrades, new devices, and accessories, along with in-store pickup options.
What are the store hours for Verizon at 27905 Orchard Lake Rd?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon Authorized Retailer accept mobile and card payments?
Yes, they accept American Express, Discover, Mastercard, Visa, Android Pay, Apple Pay, and Samsung Pay, among others.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available at the Verizon Authorized Retailer location in Farmington Hills.
Can I pick up my online order at the Verizon store in Farmington Hills?
Yes, the store offers in-store pickup services for your convenience.
Which nearby restaurants can I visit before or after shopping at Verizon?
You can enjoy dining at nearby spots like Jimmy John's, Bangkok Sala Cafe, Jet's Pizza, Bonchon Farmington Hills, and Scramblers for a variety of cuisines including sandwiches, Thai, pizza, Korean, and American breakfast.
Are there any nearby beauty or wellness spots close to Verizon in Farmington Hills?
Yes, you can visit The Studio for Hair, Lady Jane's Haircuts for Men, Ana Nail Studio, and Thrive Hot Yoga for beauty and wellness services.
What are some nearby fitness and martial arts centers near the Verizon store?
Nearby fitness options include The Michigan Center For Capoeira, Studio88 Pole Fitness, B In Action Fitness & Martial Arts, and Vision Brazilian Jiu Jitsu Farmington Hills.
How can nearby points of interest help me plan my visit to Verizon at 27905 Orchard Lake Rd?
Nearby restaurants, beauty salons, and fitness centers provide great options to combine errands or leisure activities before or after visiting Verizon, making your trip more convenient and enjoyable.