Cricket Wireless Authorized Retailer

Reviews

• AC

  Antone Cook

  Sep 25, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I want to take a moment to recognize the head manager and the tall young manager who helped my best friend and me during our recent visit. They were absolutely incredible — truly going above and beyond to make sure we were completely taken care of before we left the store. Their level of customer service was exceptional — patient, kind, professional, and genuinely caring. It’s rare to meet employees who care that much about their customers, and they both truly deserve a raise for the outstanding job they do. Honestly, if they don’t get a raise, they should have their own business because they are that good! It’s clear they’re working with passion and purpose — I’m so grateful for the help they provided. Thank you both so much for an unforgettable experience. Cricket is lucky to have you on the team!
• BR

  Bobbie Rogers

  Nov 9, 2024
  5.0
  Wonderful job. Thanks for actually doing the job. Dwayne was great.
• YY

  Yashmyn

  Apr 11, 2024
  5.0
  Even with the rain affecting their computer systems/internet, Isaiah and the district manager, Mayo, who was visiting the store, very efficiently helped me upgrade my father's lost phone and my mother's kind-of busted-open phone. There weren't phone cases on the floor for the precise phones I wanted, but I didn't want to buy the phones without cases -- and Isaiah didn't want me to either, so he scoured the stockroom until he found what I needed. And then when it was time to set up the new phones and it was taking a very long time on my mother's busted phone, Mayo and Isaiah did some real troubleshooting, even temporarily shutting down the display phones to maximize bandwidth available for the transfer of data from one phone to the other. Both Mayo and Isaiah were friendly and professional and made sure I understood how the protection plan worked, including payment of the deductible. Excellent service and they patiently showed me how to do things like reduce the number of notifications my parents, senior citizens, had to hear on their phones. Location: They're next to the gas station at the southwest corner of Schaefer and W. McNichols (6 Mile).
• LW

  Latonya Walker

  Jul 31, 2021
  5.0
  Cricket store owner is really kind...fantastic ...thank you for a joyful experience 😊

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