Best Buy

Reviews

• JZ

  Jad Zahr

  Jan 1, 2026
  5.0
  Great customer service, I would recommend them over other stores they follow their policies and are fair.
• SA

  Salah Algeradi

  Dec 26, 2025
  1.0
  I want to pick up online order we was 5 people in the line for almost half hour and we still 5 people after half hour one person got service
• MH

  mohammad habhab

  Dec 18, 2025
  1.0
  My experience at Best Buy was unacceptable, and it was entirely due to an employee named Austin. In my experience, he was misleading and failed to explain the procedure properly before taking action that affected my credit. He casually said, “Let’s see if you get approved,” without clearly stating that this meant applying for a Best Buy credit card. That lack of transparency is unacceptable. At many other companies, when they check to see if you qualify for financing, it does not automatically mean opening a brand-new credit card. That important distinction was never explained to me. He failed to clarify that the “approval” process at Best Buy actually involves applying for a credit card, which is a major omission when someone’s credit is involved. I only found out afterward that a hard credit inquiry was run, and now I’m stuck having to choose between two credit cards, one of which I never wanted and never would have agreed to if the process had been explained clearly. Because of this, my credit score dropped, and I’m now dealing with financial consequences that could have been completely avoided. He also said that he is the manager, and I do not know whether that is true or not. If it is, that makes this situation even more concerning. A manager should be held to a higher standard and should never allow this kind of misleading interaction to happen. This is not about the Best Buy brand itself it’s about who Best Buy allows to represent the company. Best Buy should be far more careful with hiring, training, and oversight, especially when employees are handling customers’ personal and financial information. This experience left me frustrated, angry, and disappointed. Best Buy needs to train their employees better because customers should not have to worry about their credit being affected due to vague language or careless sales tactics. Based on my experience, I strongly warn others to be extremely careful and to avoid dealing with this employee altogether.
• AP

  Aurora Petrovich

  Dec 11, 2025
  1.0
  December 11, 2025 @ 645 p.m. Spent 10 minutes attempting to locate someone to assist us purchasing two Nintendo Switch 2's. And a PS5 Portal. We were completely ignored and when finally able to flag someone down, we were told "someone would be right over". 15 minutes later and still no store assistance. Not surprised the store is overflowing with unsold stock. No one wants to sell anything. Taking our business elsewhere. You should too.
• AN

  Abdul Nasser

  Dec 2, 2025
  1.0
  All I gotta say is my buy everything from best buy as I never have issues.. but this time was a nightmare.. I ordered a washer and dryer for my mother online and had them delivered.. there delivery company they sent were very unprofessional and smell like they were having a good time b4 work.. so they look at the door and said it wont fit they wanted to drop it off in the garage. I told them if they called ahead of time like there suppose to I would've had the door out.. so we decided to go from the other door..they took them to the basement and said I didnt pay to unhook old appliance and haul away I have to pay 100.. I gladly paid the 100 they disconnected the old appliance then took the washer out the dryer saud they couldn't take it out it was bigger.. smh there absolutely the same size as the washer... then out of no where they left.. I called customer service and they told me they couldn't install it because the vent for dryer was not right and washer line was leaking (he didnt turn the valve off all the way). I paid 400 dollars for a guy to come install same day...So they left me with nothing I paid for install and haul away and didnt get that . They said they will call me back with a manager.. never called me back called the next day. I called the next day and they told me they cant take out the install fee or the haul away fee I would have to cancel the whole order.. also I forgot to mention washer and dryer were heavily dented and scratched so they just offered me 80 dollars for my trouble and I keep them..... I forgot to tell u guys I been a total tech member aint the install apart of the agreement... all my appliance and electronics are from best buy u guys made acouple hundredth from that sale but u losing a customer for life...

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