Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Dearborn Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
384 reviews
5 stars
201
4 stars
38
3 stars
31
2 stars
12
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude or unhelpful staff, long wait times, and unresolved issues.
Staff Knowledge
Several customers noted a lack of knowledge among staff regarding Verizon's offers and procedures, leading to confusion and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Store Management
There were complaints about the management's handling of customer issues, with reports of unprofessional behavior and inadequate support during transactions.
- JLJim LDec 18, 20251.0Verizon needs to bring their customer service back to the U.S. everything has to be done through their phone service or chat service, they're people only know how to read from a script, And provide zero help if you need anything more than the basics
- AAALI ALRIKABIDec 14, 20251.0Slow service and I waiting 10 minutes then after there was couple behind me. He tell them to sign in... so they signed in before me when I was waiting for 10 minutes before they arrived. Close this place down. I would rather drive for half hour to another store then using this store.
- GCGloria CzigleDec 13, 20255.0It's another Phone Store, nothing special
- SMshantel monsDec 3, 20251.0I just left this store and the guy who started to help me was extremely rude. The only reason I may stay as a customer is for the agent i been dealing with all morning. If I could have left 0 stars I would have rated that because they sure as hell don't deserve 1.
- JAJennah AlsaeedNov 26, 20255.0Verizon is a scam! If you want to have a phone plan do not come to Verizon. They have given us a deal on our plan to be $190. They ended up charging us $600 the next month and $300 the following months and neither the customer service manager or supervisor will fix it, while we were at the store complaining another customer had came in saying Verizon is charging him for 5 phones while he only has two and also has been getting charged more than what was told to him. And the manager told us that Verizon GENERATES their bills. Disgusting
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Dearborn Heights?
The Verizon store in Dearborn Heights is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What products and brands are available at the Verizon store in Dearborn Heights?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon store provide for business customers?
Verizon provides business cell phones, mobile hotspots, tablets, and laptops along with mobile plans, wireless internet, and voice plans tailored for business needs.
Can I pick up my online order at the Verizon Dearborn Heights location?
Yes, you can buy online and pick up your order in store. The store also offers free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon store in Dearborn Heights accept mobile NFC and debit card payments?
Yes, the store accepts payments via debit cards, mobile NFC, and also offers free Wi-Fi for customers.
Is it possible to schedule an in-store appointment at the Dearborn Heights Verizon store?
Yes, you can schedule an in-store appointment online for a more convenient shopping experience.
Which nearby dining options are available near the Verizon store in Dearborn Heights?
Nearby restaurants include Crimson Coward (chicken and halal), The Halal Guys, Chipotle Mexican Grill, Panda Express, Five Guys, Panera Bread, Leo's Coney Island, Al Basha Subs, and Starbucks for coffee and snacks.
Are there other mobile phone stores near the Verizon location in Dearborn Heights?
Yes, nearby mobile phone stores include Verizon Business Services and AT&T Store, providing additional options for wireless services and devices.
What nearby amenities can customers visit before or after shopping at Verizon in Dearborn Heights?
Customers can visit nearby places like Target Dearborn Heights for retail shopping, SVS Vision for eyewear and optometry services, and Milan Laser Hair Removal for beauty treatments.
How can customers contact the Verizon store in Dearborn Heights?
You can call the main phone number at +1 800-880-1077 or the mobile phone at +1 866-644-4532 for inquiries and support.