Verizon

3.7
633 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Comstock Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3850 Alpine Ave Nw, Comstock Park, MI
49321, United States

Hours

Reviews

3.7
474 reviews
5 stars
234
4 stars
75
3 stars
33
2 stars
30
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Sidney, Eric, and Patrick, while others reported rude and dismissive behavior from some employees.

Wait Times

Numerous reviews mentioned long wait times, with some customers leaving without assistance due to the delays.

Billing Issues

Several customers expressed frustration with billing discrepancies and issues related to promotions, leading to dissatisfaction with the overall service.

Mixed Experiences

While some customers had positive experiences with staff and service, others reported negative interactions, indicating inconsistency in service quality.
  • SS
    Sinnamon
    Dec 31, 2025
    1.0
    Made an appt and it was still over an hr wait. Rude employee, and no help with my issue. After 20 yrs with Verizon I'm moving on to the next.
  • TF
    Thomas Fitzpatrick
    Dec 20, 2025
    5.0
    Ask for Cody amazing service and very knowledgeable. Very clear on all fronts.
  • TG
    Tin Geiger
    Dec 8, 2025
    5.0
    I want to give a huge shoutout to Sidney, Eric, and Will at Verizon. Sidney and Eric are honestly the main reason I stay with Verizon. Every time I come in they are caring, helpful, and full of good information. They helped me set up my account so I get the most savings, answered every question, and took care of everything I needed on my account without any issues. Will has also been a great resource and has helped with any managerial questions or odd items I needed. He is just as easy to talk to and always points me in the right direction. Any time Verizon online or phone support has failed me, which has been pretty much every time I tried to make changes, the three of them have stepped in and made it simple. They listen, they explain things clearly, and they never overwhelm you with information. They also never try any weird sales tactics, which I appreciate more than anything. In my opinion, do not mess with online or phone Verizon. Go straight to the Verizon Alpine location and ask for Sidney, Eric, or Will. They really are incredible.
  • MM
    MikeMay
    Nov 18, 2025
    5.0
    Patrick is the man! My wife and I came in to switch to Verizon. Patrick was very professional and helpful at every step. He explained everything in detail and let us know what was recommended and what wasn’t really necessary when it came to options for the plan. He also added that if we were confused or had questions about our plan after we left to text or call him and he’d be happy to help. I’d recommend that if you make an appointment here that you schedule it with Patrick, he’ll get you taken care of!
  • ST
    Stoner Treasures
    Nov 1, 2025
    5.0
    Sidney was Amazing today. It took a little bit longer to get stuff to transfer but she was sweet, empathetic and a lot of fun to work with.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Comstock Park?

The Verizon store in Comstock Park is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which 5G smartphones are available at the Verizon Comstock Park store?

The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.