Verizon

3.7
629 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Comstock Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3850 Alpine Ave Nw, Comstock Park, MI
49321, United States

Hours

Reviews

3.7
470 reviews
5 stars
232
4 stars
74
3 stars
33
2 stars
30
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Sidney, Cody, and Abby for their exceptional service.

Long Wait Times

Numerous reviews highlighted long wait times in the store, with some customers leaving without assistance due to the delays.

Mixed Experiences

While some customers had positive interactions, others reported rude or unhelpful staff, leading to a mixed overall experience.

Billing Issues

Several customers expressed frustration with billing discrepancies and issues related to promotions, indicating a lack of clarity and communication.

Store Management

There were complaints about the management and staff's professionalism, with some customers feeling dismissed or treated rudely.
  • MM
    MikeMay
    6 days ago
    5.0
    Patrick is the man! My wife and I came in to switch to Verizon. Patrick was very professional and helpful at every step. He explained everything in detail and let us know what was recommended and what wasn’t really necessary when it came to options for the plan. He also added that if we were confused or had questions about our plan after we left to text or call him and he’d be happy to help. I’d recommend that if you make an appointment here that you schedule it with Patrick, he’ll get you taken care of!
  • ST
    Stoner Treasures
    Nov 1, 2025
    5.0
    Sidney was Amazing today. It took a little bit longer to get stuff to transfer but she was sweet, empathetic and a lot of fun to work with.
  • BD
    Brianna Dykema
    Oct 4, 2025
    5.0
    Cody was so helpful today! With what seemed to be a complicated case, he was nothing but kind, patient, & went above & beyond to answer all of our questions. Thank you!!
  • JS
    Jase Songaila
    Sep 13, 2025
    5.0
    Pleasantly surprised with his well our interaction went there today! Sidney was our rep and did an awesome job of answering our questions, finding an option that was beneficial to the customer, not being pushy or trying to upsell anything unnecessary, and showing a genuineness in personality (we dealt with an actual person, not a stale, bland sales rep). Sidney was incredibly knowledgeable and answered all questions with a clear understanding. Would recommend going to this location. Ask Sidney to do her hand stand. :)
  • JD
    J DK
    Aug 22, 2025
    1.0
    Stay far far far away from this store. They illegally put my phone account under my wife’s without my permission. Then they took insurance off my phone without my permission. I think they lied several times to my wife. There are some good Verizon stores. NEVER go to this one. Now my old phone is broken and this store removed my insurance without my permission. I think that’s illegal. I would like the manager with a date and time to meet with him. Sadly you can’t even call this store direct. Terrible!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Comstock Park?

The Verizon store in Comstock Park is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which 5G smartphones are available at the Verizon Comstock Park store?

The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.