Verizon

Reviews

• SP

  Shannon Perez

  Nov 6, 2025
  5.0
  Service was awesome!
• CW

  Chris Wellsandt

  Oct 3, 2025
  5.0
  The service we received from Mateo was excellent as always.
• JP

  Jill Pittman

  Aug 29, 2025
  1.0
  Rating it one because zero is not an option. If you like yourself at all, please do not do business with this store. I had a phone, and it worked fine and it was reasonable. When I moved over here to Clarkston, I walked into this store looking to add internet. Sweet little Meaghan smiled in my face and happily signed me up for the 'Business package', which included a free phone, free router and a free line, which as it turns out, none of them are free- you make monthly payments on all of them, but they lie to you in the beginning. So I thought I was happy, took the router home and it didn't work. So I took it back and the new kid gladly gave me a new router and said id have to mail the other one back. So I took the new one home, and it also didn't work. Then my bill came and they charged me anywhere from $350-450 a month for about 7 months, and the whole time all I had was one phone, which I was originally paying $65 month for. I did this on good faith that they had said i would be reimbursed for the routers "after we straighten it out", (which in the end i was was credited a whopping $190) but I had no choice if I wanted to keep my business phone on. So after a series of phone calls that went on for the 7 months, going into the store- them all telling me they couldn't help me because it was corporates fault- no it was the stores fault- no it was corporate etc... finally corporate lmk the routers were not working because they do not even service my area (which i later learned sweet little Meghan knew from the beginning because her computer told her that but she got a good sale anyway!) Nick is actually this store owner's name, and he also doesn't know how to use his phone or return phone calls or whatever his problem is. The fact that they are not an actual Verizon store makes them completely unable to help with ANY customer service issues, tho you would never know since there's a Verizon sign on the door. There's more but I simply can not put any more energy into this.. bottom line, it was an absolute nightmare, I've never had such a horrible experience with ANY company- or store, corporate still blaming the store - whatever.. I'm just thankful it is OVER after almost two years of absolute hell every single month! and i HIGHLY HIGHLY HIGHLY DO NOT RECOMMEND!!!!!!
• GG

  Golf’s

  Aug 17, 2025
  1.0
  Please don’t use this store, they are not corporate and do their own thing. They will withhold exceptionally high device fees ($250 per phone) until you’re already ordering new phones and when you ask to cancel they will mess your account up so bad that even Verizon’s corporate customer service has to escalate a ticket to have it figured out and fixed. Also, when you express you want to cancel they are exceptionally rude and unhelpful after that. From my perspective, this is just another scam of a flagship store.
• AT

  Ashley Tone

  Aug 4, 2025
  1.0
  Sat in line behind one person for a half hour for the guy to tell me my problem could only be fixed over the phone crazy remember when people could work with more then one person at a time, phone retailers use to actually be good at multitasking these guys are milking the clock..

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