Verizon

Reviews

• AW

  Alexander Wong

  4 days ago
  5.0
  They were good, the manager (Tom I think) was able to get my items scanned after they had trouble. A bit bigger than most other Verizon stores
• CJ

  Car Jam

  6 days ago
  1.0
  I am beyond disappointed with the service at this location. I came in seeking help with a phone I purchased here that has been dropping calls. Instead of technical support, I was met with extreme rudeness from a salesperson named Jerray. ​When I politely asked for help, he insisted I erase the data on my phone. When I expressed concern about losing my information, he became condescending and aggressive. He told me, "I’m the professional," and in a terrible tone, told me "not to talk over him" simply because I was advocating for my own data. ​I have never been treated with such disrespect by a retail employee. His lack of basic customer service skills and his arrogant attitude are unacceptable. I will not be returning to this location and I strongly suggest others avoid it if they value being treated with common decency.
• PZ

  Paul Zvonek

  Jan 31, 2026
  5.0
  Rony is a true compliment to Verizon and their store located in Chesterfield Township Michigan. I highly recommend him as a point of contact!
• RR

  Random

  Jan 6, 2026
  5.0
  The people were very friendly and very helpful. I highly recommend this store they took the time to answer all my questions and showed me how to do different things on my new phone!
• SB

  Shelly Buckley

  Dec 17, 2025
  1.0
  I received a phone call from someone that claimed to be from this store. They were supposedly wanting to sell me an upgrade. They wouldn't identify themselves and they said the manager that was " standing right there" said they didn't have to give a last name so I can verify they work for Verizon. I have been with Verizon for a very long time. There has never been a time I've received a call from a local store for sales unless I prompted that call. Judging by the terrible reviews for this location based on the attitudes described, it may very well have been this store. But, I was informed by Verizon that they DO NOT have stores call out to customers offering promotions so this store is violating corporate policies. I worked in sales for over 8 years and when you are cold calling a customer like that you DO NOT behave that way. The individual I spoke to was rude, arrogant, and laughing at me for questioning why the call was happening ( particularly when I had been assured within the past year that I had been placed on the do not upsell/do not call list). One of the names I was given was Brian or Bryan ( not sure the spelling) I forget the other name that was given. But when I asked for last name or employee number they said i can come up there to talk to them? Seemed like an attempt to fish for information. If this was a valid call, the manager of a corporate owned Verizon store should know that especially near Christmas, New Years, or before tax season, people are more protective of their information. This was really really inappropriate and unprofessional if this was conducted by the store. Do better.

Frequently Asked Questions About Verizon