Verizon

4.4
221 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chesterfield, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
34834 23 Mile Rd., Chesterfield, MI
48047, United States

Hours

Reviews

4.4
221 reviews
5 stars
182
4 stars
4
3 stars
3
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting individuals like Rita, Tim, and Fahad for their helpfulness and professionalism.

Knowledgeable Staff

Customers frequently noted the staff's extensive knowledge about products and services, making the purchasing process easier and more informative.

Positive Experiences

Numerous reviews reflected positive experiences, with customers expressing satisfaction with their transactions and the overall atmosphere of the store.

Technical Assistance

Several customers appreciated the technical support provided by staff, particularly in troubleshooting issues and setting up new devices.

Mixed Reviews on Pricing

While many customers found the service excellent, some expressed concerns about pricing, particularly regarding accessories and plan details.
  • RJ
    Rebecca Johnson
    Oct 25, 2025
    5.0
    Rita was awesome.
  • JB
    Jean Balconi
    Oct 24, 2025
    5.0
    Mo delivers terrific customer service! I needed to replace my very old phone and figured I'd buy a used model. He found an even better discount for the latest model. He also went over my current plan to make sure I had only what I wanted. This is the second time I've gone to this location, based on the service.
  • JB
    Josh Brenner
    Sep 28, 2025
    5.0
    Richard was extremely helpful and welcoming. He made my whole upgrade process so simple and easy. The reputation that the New Baltimore Verizon makes every customer feel like family is absolutely true!
  • DR
    Debora Restovic
    Jul 25, 2025
    5.0
    I was in the store today July 25th 4:45 pm Moe (I think was his name) was so sweet and professional. He spent a long period of time troubleshooting the technical issues with my phone with corporate. If you want excellent customer service go to this location. Do not go to the chesterfield Gratiot ave store. My daughter went there last week. The staff was extremely unprofessional and intimidating with their personal loud inappropriate conversations.
  • KG
    Kathleen Grewe
    Jul 22, 2025
    5.0
    Rita was super in every detail of the transaction!

Frequently Asked Questions About Verizon

What types of products can I find at Verizon in Chesterfield?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands are available at the Verizon Authorized Retailer in Chesterfield?

They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Casemate.