Best Buy

Reviews

• GH

  Geri Hodge

  5 days ago
  5.0
  Very helpful and polite staff. Geek Squad is the best at this location. Landon is an asset to the company
• PS

  piotr sokalski

  Jan 3, 2026
  4.0
  Good service when I was being helped, but it took a while to get someone to help me with my purchase.
• TT

  Tierma

  Dec 29, 2025
  5.0
  Best Buy! Electronic Candy Store. Including Appliances as far as candy their choices of all their goods are sweet! If you don't get what I'm saying then go see for yourself.
• JS

  Jamie S

  Dec 24, 2025
  1.0
  I’’ll NEVER SHOP AT THIS LOCATION AGAN!! I’ve had nothing but AWFUL experiences with this Best Buy the last few months. 1st, I went to buy a new iPhone 17. It took 5 people to set it up & that iPhone was UNUSABLE. I had to go to AT&T to get my number taken off the iPhone to get it deactivated. I made several trips there & back. Today I looked up the crash bandicoot trilogy for the Nintendo switch. It said it was in stock, so I ordered it on Instacart & was excited to play it today. The Instacart worker went there & it was sold out!! They wasted his time & I was understandably upset. After I requested a refund…that Best Buy said it was STILL available!! Incompetent workers & false advertising. I see why the store is so empty whenever I go there
• MZ

  Michael Zoran

  Nov 28, 2025
  1.0
  Best Buy is a TERRIBLE place to buy appliances - particularly refrigerators! Best Buy violates their own policies for delivery and does NOT care about consumers - not even people who are disabled and retired! The Best Buy staff even swore at my 78-year-old mother! The Best Buy Manager refused to call us back! And the Best Buy Manager even filed a report against a facebook post I wrote explaining the TERRIBLE experience I had with Best Buy! I can prove this with a screenshot! I will now explain the SEVERE LIST of TERRIBLE THINGS Best Buy and the delivery company called "Pilot" did to us on THREE SEPARATE DATES,. This cost us hundreds of dollars in ruined food, and ruined our Thanksgiving! NOTICE: I tried telling the whole story, but Google does NOT allow enough characters for the text to be written. So, I had to leave a LOT out! We ordered a Whirlpool refrigerator from the Chesterfield Best Buy in October. Delivery was scheduled for November 15. My mom told Best Buy, "Make sure you notify me of the delivery time by phone and not email. I'm 78 years old and don't use a computer well. The only reason I have an email address is because Best Buy insists an email address be used for my Best Buy account." The Best Buy website showed the Whirlpool delivery as, "Between 7am to 7pm on November 15, 2025" the entire time. As a result, we contacted DTE to schedule our refrigerator to be taken out of our home on November 14. We did this because DTE pays $50 for a refrigerator. In comparison, Best Buy charges $60 to take a refrigerator. That is a difference of $110. We bought ice and stored the food. We thought all that food needed to be stored for only one day, until November 15. But when November 15 arrived, it got to be 9am and we still had not received a phone call from Best Buy. The Best Buy website still said the Whirlpool refrigerator was arriving "Between 7am and 7pm." I called (800) BEST-BUY and asked, "What four-hour time period should I expect the refrigerator to be delivered in?" Best Buy said, "We cannot delivery your refrigerator today. The soonest we can delivery this Whirlpool refrigerator is December 6." We said, "BUT THAT MEANS THREE WEEKS WITHOUT A REFRIGERATOR! WE CANNOT DO THAT!" Best Buy's website is SO TERRIBLE that even until late November 16, the Whirlpool refrigerator continued to say, "7am to 7pm on November 15." I got online and ordered an LG refrigerator model LTCS20020W, because that was the soonest delivery - on November 20. But when Best Buy delivered this LG refrigerator, Best Buy REFUSED to bring the refrigerator into the house! The delivery man simply did NOT want to take the refrigerator doors off! The Best Best Buy delivery man even was SWEARING at my 78-year-old mother! I have this on video recording! The delivery guys left the refrigerator on the porch. I thought this meant I could call Best Buy and another delivery team could bring it into the house the same day. But, that did NOT happen! Best Buy said, "We can't ask another delivery team to come to your house today. Our computers don't update for 48 hours." I was told, "Order another LG refrigerator and schedule it for delivery for November 25. Ask for a different delivery team." November 25 arrived and Best Buy brought another LG refrigerator. I even had the handle removed from the door to add an extra inch of space. The doors still needed to be removed, but there would be more clearance. But, Best Buy AGAIN REFUSED to bring the refrigerator into the house! A man named "Kevin" from "Pilot" delivery measured the door at 31" and said, "I'm not bringing it in, because I like an inch of clerance on each side." I said, "The Best Buy website shows the LG LTCS20020W is 29" wide when the doors are removed." Kevin said, "Nah. That LG one is about 29-and-three-quarters wide," even though it was still in the box! I said, "Even if you are right, there would still be over a half inch on each side for clearance." But Kevin said, "I like an inch on each side, so I'm not doing it." Thanksgiving was RUINED!

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