Business Details
1660 Packard Hwy, Charlotte, MI
48813, United States
Certified by Verizon • Feb 22, 2026
(517) 541-9720
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Charlotte, MI. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
256 reviews
5 stars
188
4 stars
17
3 stars
6
2 stars
8
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude and unprofessional.
Sales Practices
Several customers reported feeling misled by sales tactics, including hidden fees and aggressive upselling.
Staff Knowledge
Many customers appreciated the knowledge and expertise of certain staff members, particularly in assisting with phone setups and plan analysis.
Store Experience
The overall store experience varies significantly, with some customers enjoying quick service while others faced long wait times and unresolved issues.
- LTLeeAnn TwissFeb 15, 20261.0Don't pay cash on internet with this store. We had our internet suspended and almost for a second time because they didnt process right. We somehow ended up with late fees that eqaled $25 when we paid more then the amount so why do we have late fees? The employee did the best she could and didnt understand the late fees either. Our receipt wasn't helpful even though it came from that store. DON'T PAY CASH. Someone is stealing. We were screwed and will never walk into that location again.
- RSRobert SquiresFeb 10, 20265.0We were very pleased with the assistance we received.
- PRPatrick RobinsJan 27, 20265.0Wonderful experience. My salesman was incredibly helpful and very knowledgeable. Recommend 10/10
- RCRichard CookJan 2, 20261.0I’ve always went to this location with no issues until my terrible experience on black Friday when I added a phone, iPad and two Iwatches to my account. I was charged setup & go fees when none of my devices were setup by the associate. She tried to setup one device but their WiFi was terrible and after being there for 3 hours I said I’d take my devices home to setup myself. The watches were Christmas gifts so they couldn’t be setup anyway. I’ve since been in contact with the store manager (Terrin) and at first he was helpful but now doesn’t return calls or texts. He said he was working on getting me a refund but nothing to date… Even more recent I get send directly to voicemail when I call… hidden fees isn’t a good business look especially when they aren’t even setting up your devices. I’m out $170 for me setting up my devices? I don’t think so! I will not go to this location again.
- RHRene' HawarnyDec 23, 20255.0I appreciate the knowledge and time that was taken to analyze our plan. Purchasing a new phone was seamless.
Frequently Asked Questions About Verizon
What products does Verizon Charlotte offer?
Verizon Charlotte offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more from brands like Apple, Samsung, Motorola, and Google.
What services are available at Verizon Charlotte?
The store provides services such as new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon Charlotte?
Verizon Charlotte is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon Charlotte offer in-store pickup?
Yes, Verizon Charlotte offers in-store pickup service for your convenience.
Which payment methods are accepted at Verizon Charlotte?
Verizon Charlotte accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Charlotte provide free Wi-Fi to customers?
Yes, Verizon Charlotte offers free Wi-Fi for visitors in the store.
Is Verizon Charlotte welcoming to the LGBTQ community?
Yes, Verizon Charlotte is welcoming to LGBTQ customers.
What nearby places can I visit after shopping at Verizon Charlotte?
After your visit, you can check out nearby places like Wild Bill's Tobacco for tobacco and e-cigarettes, Nails Charlotte for a beauty salon, or Applebee's Grill + Bar for dining.
Are there convenient transit or travel services near Verizon Charlotte?
Yes, nearby you can find Enterprise Rent-A-Car for travel needs and Murphy USA for gas and convenience store services, useful for travelers visiting Verizon Charlotte.
Where can I find other mobile phone stores near Verizon Charlotte?
Nearby mobile phone stores include Victra — Verizon Authorized Retailer, AT&T Store, and Walmart Charlotte - Packard Hwy, offering additional options for wireless devices and accessories.
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Certified February 22, 2026Yext Knowledge Graph
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