Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Charlotte, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
251 reviews
5 stars
184
4 stars
17
3 stars
6
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while some employees like Cheyenne and Lindsey received high praise for their helpfulness and knowledge, others, particularly Patricia and Nicole, were criticized for rudeness and poor service.
Sales Practices
Several customers reported feeling misled or pressured into purchases, with complaints about upselling tactics and undisclosed fees.
Store Experience
The store environment received mixed reviews; some customers appreciated the quick service and friendly atmosphere, while others noted long wait times and inadequate assistance.
Knowledge and Efficiency
While some staff members were commended for their expertise and ability to resolve issues quickly, others were criticized for lack of knowledge and poor handling of customer inquiries.
- RCRichard CookJan 2, 20261.0I’ve always went to this location with no issues until my terrible experience on black Friday when I added a phone, iPad and two Iwatches to my account. I was charged setup & go fees when none of my devices were setup by the associate. She tried to setup one device but their WiFi was terrible and after being there for 3 hours I said I’d take my devices home to setup myself. The watches were Christmas gifts so they couldn’t be setup anyway. I’ve since been in contact with the store manager (Terrin) and at first he was helpful but now doesn’t return calls or texts. He said he was working on getting me a refund but nothing to date… Even more recent I get send directly to voicemail when I call… hidden fees isn’t a good business look especially when they aren’t even setting up your devices. I’m out $170 for me setting up my devices? I don’t think so! I will not go to this location again.
- RHRene' HawarnyDec 23, 20255.0I appreciate the knowledge and time that was taken to analyze our plan. Purchasing a new phone was seamless.
- DDDale DuffDec 2, 20255.0The two associates were very polite and helpful during my visit. Lindsey was knowledgeable about my needs. She really cared about assisting my needs. Will definitely be back.
- SMSteve MyersAug 19, 20255.0Highly recommend this location. I worked with Lindsey and she was fantastic!
- TNTravis NicholsAug 8, 20254.0Helpful staff
Frequently Asked Questions About Verizon
What products does Verizon Charlotte offer?
Verizon Charlotte offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more from brands like Apple, Samsung, Motorola, and Google.
What services are available at Verizon Charlotte?
The store provides services such as new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon Charlotte?
Verizon Charlotte is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon Charlotte offer in-store pickup?
Yes, Verizon Charlotte offers in-store pickup service for your convenience.
Which payment methods are accepted at Verizon Charlotte?
Verizon Charlotte accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Charlotte provide free Wi-Fi to customers?
Yes, Verizon Charlotte offers free Wi-Fi for visitors in the store.
Is Verizon Charlotte welcoming to the LGBTQ community?
Yes, Verizon Charlotte is welcoming to LGBTQ customers.
What nearby places can I visit after shopping at Verizon Charlotte?
After your visit, you can check out nearby places like Wild Bill's Tobacco for tobacco and e-cigarettes, Nails Charlotte for a beauty salon, or Applebee's Grill + Bar for dining.
Are there convenient transit or travel services near Verizon Charlotte?
Yes, nearby you can find Enterprise Rent-A-Car for travel needs and Murphy USA for gas and convenience store services, useful for travelers visiting Verizon Charlotte.
Where can I find other mobile phone stores near Verizon Charlotte?
Nearby mobile phone stores include Victra — Verizon Authorized Retailer, AT&T Store, and Walmart Charlotte - Packard Hwy, offering additional options for wireless devices and accessories.