Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Canton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
439 reviews
5 stars
237
4 stars
54
3 stars
24
2 stars
20
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being rude and unprofessional.
Staff Knowledge
Several reviews indicate that staff members lack knowledge about products and services, leading to customer frustration.
Wait Times
Customers frequently report long wait times, even with appointments, which negatively impacts their overall experience.
Billing Issues
Multiple reviews mention problems with billing, including misleading quotes and unexpected charges, leading to dissatisfaction with the service.
Store Environment
The store atmosphere is described as unwelcoming by some customers, with comments on the demeanor of staff and the overall customer experience.
- HHhuss1 day ago1.0Wait times are abysmal! We were 8th in line and the lady that was first was waiting a whole hour to be served. Half of the staff were just sitting around either on their phones (not work phones or tablets) or chitchatting while a line of frustrated customers are sitting. Respect people's time please... We don't have 2-3 hours to wait around for your incompetences and lack of efficiency! Verizon I'd highly recommend you have a regional manager audit and pay this store a visit as this is not the first time I have come in this store and conditions were this poor. Kindest Regards, Your customer of 6 years.
- SASAM Azize2 days ago1.0Very bad experience with Verizon. Verizon advertises promotions and special offers online and even posts large promotional ads and contest posters outside their stores to attract customers. However, when you actually go to the store, they tell you that the promotion does not exist or that they “don’t know anything about it.” The staff was extremely unhelpful, unprofessional, and showed zero interest in assisting customers. Their attitude was rude, careless, and honestly very disappointing. Instead of explaining or honoring their own advertisements, they simply dismiss you. This feels like misleading advertising and a complete waste of time. Verizon seriously needs to improve transparency and customer service. I would not recommend dealing with this store.
- JIJEN inMICHDec 29, 20255.0I am writing this because Brianna that helped me was so patient! Had issue with account and managers, etc. she was so chill and kind. Thanks Brianna!
- GGGeorge GregoryDec 18, 20251.0Very unprofessional staff working there at the moment. They are very rude. I would say most of them. They don’t know what they’re doing. They don’t know nothing about the system how it works. They are ripping people off left and right the lady over there messed up the billing big time and transfer my line To another device I don’t need and I came back and she was so rude and she said she knows what she’s doing and the worst. She lies big times. I’m not gonna mention her name. Let the management find out. But at this moment, avoid the store at all cost.
- SMSophia MarinkoskiDec 2, 20251.0Customer service is seriously lacking at this location. Went in to purchase accessories which were actually cheaper online at Verizon. They wouldn’t price match their own prices! I looked up the price match policy and on their own website it says they must match one item. They still refused. I would have ordered online had I known they would refuse to follow policy.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Canton, MI?
The Verizon store in Canton is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones does the Verizon store in Canton offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does the Verizon Canton store provide?
Services include mobile plans, wireless internet plans, voice plans, and business cellular devices such as smartphones, hotspots, tablets, and laptops.
Does Verizon Canton support in-store pickup or delivery options for online orders?
Yes, Verizon Canton offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available for online orders.
Can I schedule an appointment to visit the Verizon store in Canton?
Yes, you can schedule an in-store appointment online for added convenience before visiting the store.
What payment methods are accepted at Verizon Canton?
The store accepts debit cards, paychecks, and mobile NFC payments, and does not require cash only payments.
Does Verizon Canton provide free Wi-Fi for customers?
Yes, Verizon Canton offers free Wi-Fi to its customers while they shop or wait for service.
Is there a nearby coffee shop where I can relax before or after visiting Verizon Canton?
Yes, Kokabon Coffee is nearby providing coffee, smoothies, and bakery items for a relaxing break before or after your visit.
What restaurants are near the Verizon store in Canton for a meal after shopping?
Nearby restaurants include Kabuki Japanese Restaurant, Chili's Grill & Bar, and Buffalo Wild Wings where you can enjoy a variety of dining options after your visit.
Are there any fitness or wellness centers near Verizon Canton?
Yes, Orangetheory Fitness Canton and Weight Watchers Canton are nearby locations where you can work out or pursue wellness goals before or after shopping.