Cricket Wireless Authorized Retailer

4.3
174 reviews
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Business Details

8838 E 34 Rd, Cadillac, MI
49601, United States
(231) 444-6169
https://www.cricketwireless.com/stores/mi/cadillac/8838-e-34-rd
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About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Cadillac store today.

Location

Cricket Wireless Authorized Retailer
8838 E 34 Rd, Cadillac, MI
49601, United States

Hours

Reviews

4.3
174 reviews
5 stars
120
4 stars
25
3 stars
8
2 stars
9
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Caleb, Tara, and Kathya.

Service Issues

Several reviews highlighted issues with service quality, including long wait times, confusion during transactions, and problems with phone activations.

Product Quality

Customers expressed dissatisfaction with the quality of products, particularly phones that malfunctioned shortly after purchase.

Store Environment

The store was generally described as clean and well-organized, contributing positively to the customer experience.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences, indicating inconsistency in service quality.
  • BP
    Brandon Perryman
    Nov 5, 2025
    5.0
    Ally was awesome! I’ve been thinking about switching providers, but this was the best experience I’ve had at any phone store after a decade of being a Cricket customer. She was super professional and patient; they only had one kiosk working and she made me comfortable during the entire process, despite there being a dozen walk-ins while I was there. Truly appreciative and will be sticking with Cricket for sure now. Purchased a new iPhone and watch, thank you Ally!
  • SB
    Saurah Belkiewicz
    Nov 4, 2025
    5.0
    Taylor was AMAZING!!!!!! Thank you so much for everything you did to help me!!!!
  • TT
    Teri
    Oct 31, 2025
    5.0
    Exceptional customer service Kathya fixed my phone. She always greets me with a smile and welcoming voice
  • NM
    N M
    Oct 30, 2025
    2.0
    Had to rearrange some phone lines and the lady made it super confusing. First, nothing is private. They talk loud and share personal data. They tell you a phone is free, but then come to fond out only with a certain plan. Then, they are talking to other employees about other customers issues while they are helping you. I was trying to setup my lo with their own line, after their spouse passed. They charged $46 for a line transfer, and it was a new account. My head was so scrambled when I left that place that I'm glad they are not my service provider. My LO will most likely transfer im the future. YIKES!
  • KC
    K Coffel
    Oct 20, 2025
    2.0
    I've tried calling several times today. It just keeps hanging up after a few rings. At the Cadillac office.
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Frequently Asked Questions About Cricket Wireless Authorized Retailer

What types of cell phone plans does Cricket Wireless Authorized Retailer in Cadillac offer?

Cricket Wireless offers customizable cell phone plans that fit your lifestyle, including unlimited talk, text, and data with no annual contract.

Where is Cricket Wireless Authorized Retailer located in Cadillac?

The store is located at 8838 E 34 Rd, Cadillac, MI 49601, US.