Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 325 84th St. in Byron Center, MI 49315
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
272 reviews
5 stars
216
4 stars
14
3 stars4
2 stars2
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Nancy and Jack.
Efficiency
Customers frequently noted quick service and efficient handling of their needs, often mentioning minimal wait times.
Product Knowledge
Staff demonstrated strong knowledge of products and services, helping customers make informed decisions about their purchases.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and unprofessional behavior from some staff members.
Store Environment
The store was described as clean and well-organized, contributing to a pleasant shopping experience.
- MMMadie MHNov 8, 20255.0Iād like to give a huge thank you to the rep named Jack H. I came in at like 6:45 ish looking for a case. Not only did he not rush me, he was kind, and put on all of my accessories for me even though I was pushing closing time. That is something that you would not know since his attitude did not reflect that of quitting time. Thank you Jack!
- ASAdam SmithOct 28, 20255.0Dustin was so helpful with setting up my new phone and service plan! His professional demeanor and good conversation skills made the experience delightful. To have people like him in the customer service world these days is a rarity!
- JAJane AndersonOct 24, 20255.0We have been Verizon customers for over 20 years and therefore have had many opportunities to use services from Verizon stores. By far, this Verizon location in Byron Center, Michigan gave us superior service. We visited 3 times and each time we asked for Jack because he listened and made suggestions but didn't put any pressure on us. He helped us with every aspect of selecting an iPhone, transferring data and providing the much needed instruction for switching from Android to iPhone. Jack told us anyone there could help us, and I'm certain they were equally as knowledgeable, but we didn't want to start over with questions and information. We highly recommend Russell Cellular.
- BHBill HirdesSep 26, 20255.0The young man that helped me with my phone new his phones Did a great job to help me with what I needed and did take long!!! Thanks š
- CHChloe HerremaJul 22, 20255.0SUPER helpful, answered all my questions and made the transition to a new phone easy!
Frequently Asked Questions About Verizon
What is Russell Cellular and what services do they offer?
Russell Cellular is a locally operated Verizon Authorized Retailer in Byron Center, MI, offering the latest mobile phone technology, including Verizon Wireless service, smartphones, tablets, accessories, and smartwatches.
Where is Russell Cellular located and what are their store hours?
Russell Cellular is located at 325 84th St SW, Ste 201, Byron Center, MI 49315. The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
What payment methods does Russell Cellular accept?
Russell Cellular accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Does Russell Cellular offer in-store pickup and delivery services?
Russell Cellular offers in-store pickup services but does not provide delivery services.
Does Russell Cellular require appointments to visit the store?
No, Russell Cellular does not require appointments for in-store visits.
How can customers schedule appointments or manage their account with Russell Cellular?
Customers can use the My Verizon app to schedule appointments and manage their accounts. The app is available on the Apple App Store.
Are there any nearby beauty and spa options customers can visit before or after shopping at Russell Cellular?
Yes, nearby beauty and spa options include Hair by Morgan Rose, Anneke Halquist Beauty, Sammy B Hair, Lo Lo Beauty Co, Cedar Rose Salon and Suites, and TK Nails and Head Spa all within the Byron Center area.
What coffee shops are near Russell Cellular for a quick break during your visit?
Foxtail Coffee is a nearby coffee shop where customers can enjoy a drink before or after visiting Russell Cellular.
Are there any shopping centers or retail outlets close to Russell Cellular?
Yes, Tanger Outlet Grand Rapids and SKECHERS Factory Outlet are nearby retail shopping centers where customers can shop after visiting Russell Cellular.
What automotive and gas stations are available near Russell Cellular for convenience?
Nearby automotive and gas stations include J&H Family Stores, Marathon Gas, Citgo, CITGO / AGO, Mister Car Wash, and Wonderland Tire - Byron Center for automotive needs and fuel.