Verizon

4.4
275 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 325 84th St. in Byron Center, MI 49315

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
325 84th St Sw, Byron Center, MI
49315, United States

Hours

Reviews

4.4
272 reviews
5 stars
216
4 stars
14
3 stars
4
2 stars
2
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Nancy and Jack.

Efficiency

Customers frequently noted quick service and efficient handling of their needs, often mentioning minimal wait times.

Product Knowledge

Staff demonstrated strong knowledge of products and services, helping customers make informed decisions about their purchases.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service and unprofessional behavior from some staff members.

Store Environment

The store was described as clean and well-organized, contributing to a pleasant shopping experience.
  • MM
    Madie MH
    Nov 8, 2025
    5.0
    I’d like to give a huge thank you to the rep named Jack H. I came in at like 6:45 ish looking for a case. Not only did he not rush me, he was kind, and put on all of my accessories for me even though I was pushing closing time. That is something that you would not know since his attitude did not reflect that of quitting time. Thank you Jack!
  • AS
    Adam Smith
    Oct 28, 2025
    5.0
    Dustin was so helpful with setting up my new phone and service plan! His professional demeanor and good conversation skills made the experience delightful. To have people like him in the customer service world these days is a rarity!
  • JA
    Jane Anderson
    Oct 24, 2025
    5.0
    We have been Verizon customers for over 20 years and therefore have had many opportunities to use services from Verizon stores. By far, this Verizon location in Byron Center, Michigan gave us superior service. We visited 3 times and each time we asked for Jack because he listened and made suggestions but didn't put any pressure on us. He helped us with every aspect of selecting an iPhone, transferring data and providing the much needed instruction for switching from Android to iPhone. Jack told us anyone there could help us, and I'm certain they were equally as knowledgeable, but we didn't want to start over with questions and information. We highly recommend Russell Cellular.
  • BH
    Bill Hirdes
    Sep 26, 2025
    5.0
    The young man that helped me with my phone new his phones Did a great job to help me with what I needed and did take long!!! Thanks šŸ‘
  • CH
    Chloe Herrema
    Jul 22, 2025
    5.0
    SUPER helpful, answered all my questions and made the transition to a new phone easy!

Frequently Asked Questions About Verizon

What is Russell Cellular and what services do they offer?

Russell Cellular is a locally operated Verizon Authorized Retailer in Byron Center, MI, offering the latest mobile phone technology, including Verizon Wireless service, smartphones, tablets, accessories, and smartwatches.

Where is Russell Cellular located and what are their store hours?

Russell Cellular is located at 325 84th St SW, Ste 201, Byron Center, MI 49315. The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.