Verizon

Reviews

• CC

  ConcernedCitizen1721

  Feb 3, 2026
  1.0
  Checked in, as we did not have an appointment (I don't think anyone plans to damage their phones) and it said "two people ahead". While we waited, there were three employees just standing around, doing nothing. Now, maybe they were not customer care personnel, but just standing around definitely looks bad.
• EO

  estacia obeshaw

  Jan 19, 2026
  5.0
  I usually don’t check reviews, but after a frustrating experience at another Verizon store — where I was given an outrageous price and the salesperson was rude — I decided to try the Brighton location based on a family recommendation. Bryce was absolutely fantastic! He was friendly, professional, and genuinely helpful. He walked me through everything, answered all my questions, and made the whole process smooth and stress-free. The store itself was clean and welcoming, which made the experience even better. If you’re looking for excellent customer service, I highly recommend asking for Bryce — he really goes above and beyond!
• JS

  Jeff Schober

  Jan 7, 2026
  5.0
  Great experience with Jacob, he was able to help me transfer over from another carrier and upgrade our devices. Upfront about costs and trustworthy.
• BG

  Brooke Gardner

  Jan 7, 2026
  1.0
  We got charged over $500 for a phone that was claimed as “free”. I had asked many times if it was actually free or if we had too pay out of pocket at all. Was told only the tax on the phone had too be paid out of pocket. She then took my card an ran it behind the counter for over $500. We then went back and they tried too act like it was our fault. We then had too wait 48 hours too get the money back. We also traded in a 16 pro max from AT&T for the $800. This was in September it’s now January and it has been nothing but a fight back a forth too get out money. They took the phone and still haven’t gave the money for the phone. We have been approved and told it would take 24-48 too receive because of how long it has been. Still haven’t received anything. I’ve contacted the better business bureau too file a complaint, an will be taking this too small claims court. Please be very careful before you do anything with this store. I’ve never had issues at any other store other than this one! An the customer service workers are no help at all, an very untrained
• ZB

  Zachary Boyd

  Dec 19, 2025
  1.0
  Very unprofessional staff and company. The employees have no power to do anything and just point to a paper to call an international number. When I was sitting in the store there were 4 employees messing around on their phones and 5 customers just calling numbers and doing their work for them. After giving up on moving a line to a different carrier who was happy to help me

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