Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Brighton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
432 reviews
5 stars
219
4 stars
54
3 stars
27
2 stars
24
1 star
108
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customer experiences varied widely, with some praising specific employees for their helpfulness and professionalism, while others reported unprofessional behavior and lack of training among staff.
Customer Service
Many customers expressed frustration with the overall customer service, citing long wait times, unhelpful responses, and a lack of genuine assistance.
Sales Practices
Several reviews highlighted aggressive upselling tactics and misleading information regarding promotions and pricing, leading to dissatisfaction among customers.
Positive Experiences
Despite negative feedback, there were numerous mentions of individual employees who provided excellent service, showcasing that some staff members are capable of delivering a positive customer experience.
- JSJeff Schober5 days ago5.0Great experience with Jacob, he was able to help me transfer over from another carrier and upgrade our devices. Upfront about costs and trustworthy.
- BGBrooke Gardner5 days ago1.0We got charged over $500 for a phone that was claimed as “free”. I had asked many times if it was actually free or if we had too pay out of pocket at all. Was told only the tax on the phone had too be paid out of pocket. She then took my card an ran it behind the counter for over $500. We then went back and they tried too act like it was our fault. We then had too wait 48 hours too get the money back. We also traded in a 16 pro max from AT&T for the $800. This was in September it’s now January and it has been nothing but a fight back a forth too get out money. They took the phone and still haven’t gave the money for the phone. We have been approved and told it would take 24-48 too receive because of how long it has been. Still haven’t received anything. I’ve contacted the better business bureau too file a complaint, an will be taking this too small claims court. Please be very careful before you do anything with this store. I’ve never had issues at any other store other than this one! An the customer service workers are no help at all, an very untrained
- ZBZachary BoydDec 19, 20251.0Very unprofessional staff and company. The employees have no power to do anything and just point to a paper to call an international number. When I was sitting in the store there were 4 employees messing around on their phones and 5 customers just calling numbers and doing their work for them. After giving up on moving a line to a different carrier who was happy to help me
- MPmary posuniakDec 19, 20255.0Steve was very quick and awesome and fixed my issue. Very happy!
- EBEric BalawenderDec 9, 20251.0Dude who has been “working there for 30 years” doesn’t know how to properly delete an iPhone back to factory settings. Rude customer service and no patience. Manager isn’t much better but at least kept his composure. If you have to go in there, talk to Joe!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Brighton, MI?
The Verizon store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of mobile brands does the Verizon store in Brighton offer?
Verizon in Brighton offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon store in Brighton?
The store provides mobile plans, wireless internet plans, and voice plans along with products like business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon in Brighton offer in-store pickup and delivery options for online orders?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an appointment at the Verizon Brighton store online?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
Where is the Verizon store located in Brighton?
The store is located at 8615 W Grand River Ave, Brighton, MI 48116.
What payment methods does the Verizon Brighton store accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
How can nearby Panda Express and MOD Pizza enhance my visit to Verizon in Brighton?
You can easily grab a quick meal at nearby Panda Express or MOD Pizza before or after shopping at Verizon, making your visit more convenient and enjoyable.
Is the Brighton Mall near the Verizon store, and what advantage does it provide?
Yes, Brighton Mall is nearby, allowing you to combine your Verizon visit with shopping or entertainment at the mall.
Are there any financial services near the Verizon store in Brighton?
Yes, TCF Bank and Huntington Bank are nearby, which can be useful if you need banking services during your visit to Verizon.