Verizon

4.7
455 reviews
Wireless Zone, Verizon Authorized Retailer, Verizon Wireless, 5G, smartphones, tablets, smart watches, 5G, WiFi, internet, mobile accessories, upgrades, phone lines, bill analysis, prepaid phones, Samsung, Google, Apple, LG, Motorola

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Brighton, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 6684 Whitmore Lake Rd.

Location

Verizon
6684 Whitmore Lake Rd, Brighton, MI
48116, United States

Hours

Reviews

4.7
451 reviews
5 stars
409
4 stars
15
3 stars
3
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Steve, Josh, and Michael.

Efficiency

Several reviews highlighted the quick and efficient service provided by staff, with many customers noting that their issues were resolved in a timely manner.

Knowledgeable Staff

Customers appreciated the expertise of the employees, particularly in helping with phone setups, troubleshooting, and explaining plans.

Mixed Experiences

While many reviews were positive, there were some negative experiences reported, particularly regarding promises made by staff that were not fulfilled.

Store Environment

The store was noted for being busy but well-staffed, allowing for a generally positive shopping experience.
  • JH
    Jim Henderson
    Nov 6, 2025
    5.0
    Stephan Jolly made the purchase and transfer of a new phone, easy and stress free. I will always return to this Verizon store for my phone needs.
  • MH
    Michelle Henderson
    Nov 3, 2025
    5.0
    Steven was very helpful and service oriented. Will come back to this location from now on. Thank you!
  • SF
    Sandy Falkiewicz
    Oct 14, 2025
    5.0
    Steve helped me with my phone issue. Very helpful!
  • LB
    Laurel Beyer
    Oct 7, 2025
    5.0
    Jordan was very patient, knowledgeable and thoughtful! He was a joy to work with.
  • JO
    Jane Ollila
    Oct 3, 2025
    5.0
    Carter was the kindest most patient young man person that I've dealt with in the last several years. I came into this store with a broken phone and broken heart! While he wasn't able to fix my old phone he spent a great deal of time helping me set up a new one. What an awesome young man!

Frequently Asked Questions About Verizon

What services does Verizon Wireless Zone in Brighton provide?

Verizon Wireless Zone in Brighton offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, business accounts, new lines, upgrades, device activation and financing, wet phone recovery, and more.

What brands and products are available at Verizon Wireless Zone in Brighton?

The store carries brands like Verizon, Apple, Samsung, Google, Motorola, LG, and accessories including phone cases, screen protectors, charging cables, Bluetooth headphones, smartwatches, and mobile hotspots.