Best Buy

4.1
2065 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
8487 W Grand River Ave, Brighton, MI
48116, United States

Hours

Reviews

4.1
2,065 reviews
5 stars
1,108
4 stars
476
3 stars
203
2 stars
81
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unhelpful interactions.

Product Availability

Frequent complaints about low stock and limited selection of products, leading to customer frustration.

Geek Squad Issues

Numerous negative experiences with Geek Squad, including unhelpful service and wasted time.

Positive Experiences

Several customers highlighted positive interactions with specific employees who provided excellent service.

Return Policy Concerns

Customers expressed dissatisfaction with the return policy, citing it as too restrictive compared to competitors.
  • GP
    Getbizi PpOpp PopPop
    5 days ago
    5.0
    Excellent!
  • JV
    James VanMeter
    Nov 16, 2025
    5.0
    I love this Best Buy app because I like to look at things and see what's on sale.
  • GH
    Gerald Herbst
    Nov 5, 2025
    5.0
    I had a problem with my phone and the Geek Squad fixed it in less than 6 minutes
  • DG
    Dave Glenn
    Nov 1, 2025
    2.0
    Great service up front. Geek squad team was unhelpful. Was the only person in line standing there for 30+ minutes and never acknowledged me. Not going to keep paying for the monthly “upgraded service”. Disappointing.
  • GB
    Gary Brewer
    Oct 27, 2025
    5.0
    Good products. they take old electronics to recycle.

Frequently Asked Questions About Best Buy

What are the regular operating hours of Best Buy in Brighton, MI?

Best Buy in Brighton, MI is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.

Does Best Buy at 8487 W Grand River Ave offer curbside pickup?

Best Buy offers curbside pickup service for your convenience.