Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unhelpful interactions.
Product Availability
Frequent complaints about low stock and limited selection of products, leading to customer frustration.
Geek Squad Issues
Numerous negative experiences with Geek Squad, including unhelpful service and wasted time.
Positive Experiences
Several customers highlighted positive interactions with specific employees who provided excellent service.
Return Policy Concerns
Customers expressed dissatisfaction with the return policy, citing it as too restrictive compared to competitors.
GP
Getbizi PpOpp PopPop
5 days ago
5.0
Excellent!
JV
James VanMeter
Nov 16, 2025
5.0
I love this Best Buy app because I like to look at things and see what's on sale.
GH
Gerald Herbst
Nov 5, 2025
5.0
I had a problem with my phone and the Geek Squad fixed it in less than 6 minutes
DG
Dave Glenn
Nov 1, 2025
2.0
Great service up front. Geek squad team was unhelpful. Was the only person in line standing there for 30+ minutes and never acknowledged me. Not going to keep paying for the monthly “upgraded service”. Disappointing.
GB
Gary Brewer
Oct 27, 2025
5.0
Good products. they take old electronics to recycle.
What are the regular operating hours of Best Buy in Brighton, MI?
Best Buy in Brighton, MI is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does Best Buy at 8487 W Grand River Ave offer curbside pickup?
Best Buy offers curbside pickup service for your convenience.
What types of products can I find at the Best Buy located on W Grand River Ave?
You can shop for TVs, computers, appliances, and more at Best Buy, along with expert advice and Geek Squad support all in one place.
Is the Best Buy store in Brighton wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What payment methods are accepted at this Best Buy location?
Best Buy accepts debit cards and paychecks; cash-only payments are not required.
Does Best Buy provide in-store shopping options and repair services?
Yes, you can shop in-store and also benefit from service repair options at this location.
Are appointments required for service or shopping at Best Buy Brighton?
No, appointments are not required for shopping or services at this Best Buy location.
Which nearby businesses can I visit after shopping at Best Buy Brighton?
After shopping at Best Buy, you might enjoy visiting nearby places such as PetSmart for pet supplies, Banfield Pet Hospital for veterinary care, or Gourmet Garden for Chinese and Asian cuisine.
Are there any fitness centers close to Best Buy on W Grand River Ave?
Yes, you can visit Orangetheory Fitness Brighton and Spirit Rising Yoga & Meditation, both nearby for your fitness and wellness needs.
Can I find real estate services close to Best Buy Brighton?
Yes, there are several real estate agents and agencies nearby, including Scott Group Executive Realtors, MI Roots Real Estate Group, and Lindsey Kovacs of MI Roots Group, among others.