Verizon

4.7
348 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Bloomfield Hills, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3611 West Maple, Bloomfield Hills, MI
48301, United States

Hours

Reviews

4.7
345 reviews
5 stars
310
4 stars
14
3 stars
1
2 stars
4
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Kevin, Hani, and Travis.

Sales Experience

Several reviews mentioned positive experiences with sales representatives who provided clear explanations and assistance during the purchasing process.

Negative Experiences

A few customers reported issues with specific employees, citing poor communication and unprofessional behavior, particularly with Hani and the store manager.

Billing Issues

Some customers expressed frustration over unexpected fees and billing practices, indicating a lack of transparency in transactions.

Store Environment

The store was generally described as clean and organized, contributing to a positive shopping experience.
  • RP
    Ramya Pal
    Dec 26, 2025
    1.0
    Hani was the salesperson, and the service we received was very unsatisfactory. We understand that things can happen, but this wasn’t our mistake — this issue happened either on his end or on Verizon’s end. He never explained what was going on or how he was trying to fix it. He only called to request access to our account and promised he would update us before the end of the business day, but we never heard back. What’s even more frustrating is that he replied to one of our texts as if nothing had happened, and then stopped responding altogether. Meanwhile, our account is now a complete mess because of this. He never apologized, never clarified the issue, and never took the time to keep us informed. At the very least, we expected to be kept updated, but he couldn’t even do that. This has been very disappointing.
  • JN
    Jeff Nowicki
    Dec 23, 2025
    5.0
    Travis is a rockstar and did a great job
  • SW
    Shelby Wager
    Dec 12, 2025
    5.0
    Travis was great to work with!
  • SS
    susan schwartz
    Dec 10, 2025
    5.0
    The guys were great - friendly professional and kind
  • LM
    Linda Morrison
    Dec 4, 2025
    5.0
    I'm not sure about the product but the order and delivery was great.

Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Bloomfield Hills?

You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection at Verizon in Bloomfield Hills.

What are the store hours for Verizon in Bloomfield Hills?

The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 12:00 PM to 6:00 PM.