Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,639 reviews
5 stars
848
4 stars
399
3 stars
196
2 stars
80
1 star
116
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and helpful demeanor of the staff, particularly in the Geek Squad and sales departments.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including unhelpful staff and long wait times for assistance.
Pricing Concerns
Customers frequently noted that prices were higher than competitors, leading to dissatisfaction with perceived value.
Product Availability
There were complaints about low inventory levels and disorganized store layouts, making it difficult for customers to find desired items.
Mixed Repair Experiences
Feedback on Geek Squad services was mixed, with some praising the support while others reported long wait times and unsatisfactory repairs.
- RRRicha RidenourOct 15, 20255.0Very quiet and friendly staff.
- JSJason ShulerOct 4, 20255.0A beacon of technology and friendly, helpful staff in the otherwise boring SW Michigan. It's a smaller store that manages to usually have what you need.. or want 😝. The selection is smaller than South Bend or Kalamazoo, but not excessively. I've been surprised to find the e-bikes, decent pre-built PCs, quality hi-fi equipment and the occasional excellent deal. I go here so often I think I may have a reputation 😆. The staff are great; even the store manager can be seen running around helping people, and they all have a chill demeanor. The store layout is straightforward with shelves at the right height to be able to see side to side - not the maze you often see in retail stores. Best Buy used to have a reputation for not being the best value, but that isn't the case anymore it seems - they do a great job keeping their prices in line with Amazon. Additionally, the total tech memberships provide worry-free accidental damage coverage for most purchases, and their return policy is outstanding. I should know - I've been trying to find the perfect earbuds for months, buying and returning enough to feel weird about it but the staff have assured me all is well - as they said, you can't test earbuds without buying them! I did finally find the near-unicorn earbuds: the JBL Tour Pro 3 - amazing sound, low latency, outstanding ANC and more features than you can shake a stick at 😆. Since the latest remodel, even though checkout and customer service have been combined, I rarely have to wait long, and again, I can't stress how cool the folk working there are. This might be the best retail establishment in the Benton Harbor / St Joseph area. Definitely my favorite.
- JCJim ClarkOct 2, 20251.0Two times more expensive than anywhere else.
- BBBradley BjornSep 25, 20255.0The Geek tech support was outstanding with both assistance with my cell phone and a laptop computer that I brought in. Plenty of employees in the store asking if they could help as looked for varios items.
- RWRick WhitlowSep 13, 20251.0Went to Geek Squad to see about repair on my son's laptop, they said that they would have it sent out and it would take 4 to 6 weeks. That is ridiculous! Do not waste your time going here.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Benton Harbor?
Best Buy in Benton Harbor is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does this Best Buy location offer in-store and curbside pickup?
This Best Buy offers in-store pickup, but curbside pickup is not available.
What types of products can I find at Best Buy Benton Harbor?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy.
Is there wheelchair access available at Best Buy Benton Harbor?
Yes, this Best Buy has a wheelchair accessible entrance.
Does Best Buy Benton Harbor provide Geek Squad services?
Yes, Geek Squad support and repair services are available at this location.
Where is Best Buy Benton Harbor located?
Best Buy Benton Harbor is located at 1515 Orchard Xing, Benton Harbor, MI 49022, USA.
What nearby hotels are close to Best Buy Benton Harbor?
Nearby hotels include BEST WESTERN Benton Harbor-St. Joseph, Country Inn & Suites, Holiday Inn Express & Suites Benton Harbor, Days Inn & Suites by Wyndham Benton Harbor, and Quality Inn and Suites.
Are there dining options near Best Buy Benton Harbor?
Yes, nearby dining options include Subway, SUBWAY (in Walmart), and Wingstop, great for grabbing a meal before or after shopping.
Can I get computer repair or mobile phone service near Best Buy Benton Harbor?
Yes, Geek Squad and Phone Repairs LLC offer computer repair and mobile phone services nearby.
What other useful nearby services can help customers visiting Best Buy Benton Harbor?
Services nearby include Walmart Pharmacy for prescriptions, UPS Alliance Shipping Partner for shipping needs, and Jackson Hewitt Tax Service for financial advising.