Verizon

3.7
622 reviews
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Business Details

6233 B Dr N, Battle Creek, MI
49014, United States
(269) 979-7000
https://www.verizon.com/stores/details/michigan/battle-creek/battle-creek-mi-beckley-340890
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About

Cell Phone StoreElectronics Store
Visit our store at Battle Creek for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6233 B Dr N, Battle Creek, MI
49014, United States

Hours

Reviews

3.6
416 reviews
5 stars
186
4 stars
74
3 stars
40
2 stars
22
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some representatives are praised for being helpful and knowledgeable, while others are criticized for being rude or unhelpful.

Long Wait Times

Many customers reported long wait times, both for service in-store and for phone support, leading to frustration.

Sales Practices

Several reviews mention issues with sales practices, including being misled about promotions and charges, leading to dissatisfaction.

Staff Knowledge

While some staff members are noted for their expertise and helpfulness, others are described as lacking knowledge or being dismissive.

Store Management

Management is frequently criticized for poor customer service and lack of support for staff, contributing to negative experiences.
  • KM
    Kayla McGlothan
    Oct 29, 2025
    5.0
    Came in today to get my daughter's iPad replacement activated and Austin did a great job getting me in and out smoothly.
  • RC
    Romeo Carrillo
    Oct 28, 2025
    1.0
    I had told the seller to order the iPhone 17 Pro, but when the phone finally arrived, I got home, opened the box, and realized it was the 17 Pro Max instead. I went back to the store to let them know they ordered the wrong phone, and they told me I had to pay $50 because I had already opened the box. I explained that I would have no problem paying the $50 if the mistake was mine but it wasn’t. They were the ones who placed the wrong order. Unfortunately, the manager wasn’t helpful either. I’ve been with Verizon for over 10 years and have never had an issue with this store until now. This experience was disappointing, and I hope it can be resolved fairly.
  • LL
    Lindsey
    Sep 26, 2025
    5.0
    I could not be happier with the service Thomas provided us today. He went above and beyond expectations. This Verizon store in Battlecreek will now be my go to for everything!!!
  • KD
    Kelly Davis
    Sep 4, 2025
    5.0
    Excellent. Very helpful. Installed a new sim card for free. Can't recall the young ladie's name but she had some metal installed in her lower lip. She was most helpful.
  • JS
    James Higgins (ShenWolf)
    Aug 30, 2025
    1.0
    The rep here was rude and lied to us. When I told him what the site told me, he was a smart ass. He was rude to my wife as well. I've never left that store as angry as I did today. If I decide to go back, I will request not to deal with him even if I have to wait. If that's the caliber of customer reps you hire now, I'll take my business elsewhere. When I told him that I wanted a Galaxy Fold 6 for the stylus, he tried telling me that none of the Fold line had one. I showed him my Fold 3. He then proceeded to tell me that I could use it with a Fold 7. I told him "No, it doesn't have the digitizer in it". He also tried charging my wife sixty dollars for a screen protector! I work in IT, I work with phones on a regular basis. I know when someone is full of it because I've already done my homework and know what I'm talking about when I go in. I was lied not once, but multiple times. He even lied to cover his initial lie and became a smartass when I corrected him. I have never had a rep at this store treat my wife and I in this way, to the point where I refuse to deal with this rep again. I would rather deal with my broken Fold 3 than buy a phone from this guy.
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Battle Creek?

The Verizon store in Battle Creek is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What products does the Verizon Battle Creek store offer?

The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.