Best Buy

Reviews

• LM

  Lemuel Morales

  1 day ago
  1.0
  This review isn’t indicative of the store rather an employee. I went to the cell phone counter to exchange and install a zagg screen protector. I noticed 2 employees with an elderly gentleman. I figured I’d wait a little bit as to not interrupt. When I saw one of the employees walk away for a little bit I approached and had told him I wanted to exchange and install my screen protector. He just said okay and walked away to do who knows what. He didn’t really acknowledge me or say anything like “I’d be with you in a moment” or radio or call for someone who could help me. I decided I’d wait for a bit. I was in the immediate area. After a while of doing who knows what he goes back to chatting with the elderly gentleman, while the other employee was actually helping him. I waited for a long while. It wasn’t until I proceeded to walk away that he goes “ I’m sorry man, did you ever get someone to help you?” I consider myself a pretty patient person, but when he asked me that, it made me upset. Mainly because I had little to no acknowledgement from him earlier, only to be acknowledged after an eternity. I know I can exchange screen protectors at the front of the store, but if I wanted it installed I get redirected to the cell phone counter. So I figured I’d just exchange it, and install it myself. When he asked me if I had gotten help, as I was walking away, it felt disrespectful. At that point I figured I’d just leave the store. Maybe I’m in the wrong, or maybe not. But at least some form of communication would’ve went a long way.
• ER

  Erica Raquel

  Feb 28, 2026
  5.0
  Rylan in the Headphones Dept. was patient with my indecision! He met me where I was, and helped me to meet my sound quality goal. Thank you Rylan!
• HH

  Hammad Haroon

  Feb 14, 2026
  1.0
  There is no direct way of calling the store, it always goes to overseas and they claim “the store is too busy to take any calls”, I tried this 8 times in a 2 hour span at least 10 minutes apart each time
• DK

  Daniel Kull

  Feb 11, 2026
  4.0
  I had great customer assistance as soon as I walked in the door. Then met with an associate in the department I needed help in. Took a bit to find what I wanted, then I eventually found it myself. But still great assistance
• CC

  Cryonaut

  Feb 8, 2026
  1.0
  Every single employee apparently busy... Clearly all chit chatting with other customers and employees. No one available to simply give me an item. A cheap item that's locked behind glass for no reason. Not to mention the prices for a few things in the store are literally a rip off. I ordered the exact same thing brand new on Amazon for literally half the price. The one in Rochester Hills went out of business and I can guess which stores are next! Looking forward to this whole company going out of business!

Frequently Asked Questions About Best Buy