Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,486 reviews
5 stars
1,900
4 stars
861
3 stars
333
2 stars
130
1 star
262
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, including unhelpful staff, difficulty reaching store representatives, and lack of communication regarding orders and repairs.
Product Availability
Several reviews highlighted issues with stock levels, including items being out of stock or misrepresented as available, leading to customer frustration.
Repair and Warranty Issues
Customers expressed dissatisfaction with repair services and warranty claims, citing unauthorized repairs, lack of communication, and difficulties in resolving issues.
Staff Knowledge
While some customers praised knowledgeable and helpful staff, others noted a lack of expertise and motivation among employees, leading to inconsistent service experiences.
Store Environment
The store was generally described as clean and well-maintained, but some customers felt it lacked sufficient inventory and staff presence.
- DSDon ShermanNov 11, 20255.0Geek squad was a big help!
- SPSarah PerryOct 30, 20251.0It is impossible to check status of work order. I am disappointed in the customer service. I shared the information with the call center including phone number, email, and work order number directly from the paperwork and I am told it is not accurate or it doesn’t exist. I just want to speak to a human at the store where I purchased the item. When I reach the call center and ask to be transferred to the store, the phone was disconnected multiple times.
- GDGo DjOct 24, 20251.0I give them 1 star. On my app it literally says "Please make sure an adult 18 or older is home to sign for your delivery.* which I had two adults plus my wife present because I was at work and they still left with my dryer? And now even if I reschedule my appointment the same thing might happened, so I'll just cancel my order and do my business elsewhere. Such a shame I love shopping with best buy. I don't have the trucking company information that did this so here I am.
- _S_ Slurrpski_Oct 17, 20251.0Don’t recommend coming to this Best Buy, absolutely terrible customer service. Ask them something and they just stare at you like your stupid, tell them to have a good day and they give you the dirtiest looks without saying a word, nothing, if someone is talking to you it should be common sense to open your mouth too, also they never have anything you’re looking for, it’s a complete waste of time
- VRvinay reddyOct 13, 20251.0Extremely Disappointed with Unauthorized Repair and Poor Communication I recently dropped off my iPhone 14 Pro at this Best Buy location for a simple battery replacement. However, without my consent or any prior communication, they also replaced the display. No one mentioned this when I picked up the device — I only found out later by checking in the settings at home, which showed the display had been replaced. When I contacted the store, they claimed they found an issue with a sensor and decided to replace the entire display, but they never informed or asked for my approval. Later, they told me they would provide a refurbished replacement phone, but that it wouldn’t come with any coverage or warranty — meaning if anything happened to it afterward, it would be completely my responsibility. To make things worse, I’ve been trying to reach the store and the staff have been unresponsive and impossible to contact. This whole experience has been unacceptable — lack of transparency, no consent for additional repairs, and poor customer service. I strongly advise anyone getting a repair here to be extremely cautious and make sure everything is clearly documented and approved in writing before leaving your device.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Auburn Hills?
You can shop TVs, computers, appliances, and more, with expert advice and Geek Squad support available.
What are the store hours for Best Buy located at 300 Brown Rd, Auburn Hills?
The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sunday.
Does the Best Buy in Auburn Hills offer curbside pickup or in-store pickup?
This location offers in-store pickup but does not provide curbside pickup.
Is the Best Buy store in Auburn Hills wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Can I get repair services for my electronics at this Best Buy?
Yes, the store offers service repair through Geek Squad support.
What payment methods are accepted at Best Buy Auburn Hills?
The store accepts debit cards and checks and does not require cash only payments.
What nearby stores can I visit for mobile phone needs when shopping at Best Buy?
Nearby you can find the AT&T Store and Geek Squad, which provide mobile phone services and support.
Are there any nearby restaurants near Best Buy Auburn Hills to grab a meal before or after shopping?
You can visit nearby fast food restaurants like Arby's and Wendy's for a quick meal.
What shopping outlets are close to Best Buy in Auburn Hills for additional retail options?
Nearby shopping outlets include Timberland Outlet, Kate Spade Outlet, SKECHERS Factory Outlet, and Great Lakes Crossing featuring GameStop.
Where can I find nearby financial services when visiting Best Buy Auburn Hills?
Comerica Bank and a Comerica Bank ATM are located nearby for convenient financial services.