Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Ann Arbor, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
288 reviews
5 stars
231
4 stars
10
3 stars2
2 stars2
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Nick, Cheyenne, and Devon.
Professionalism
Several reviews highlighted the professionalism of staff members, with specific mentions of their knowledge and ability to handle multiple customers efficiently.
Negative Experiences
A significant number of reviews reported negative experiences, particularly with management and billing issues, leading to frustration and dissatisfaction.
Sales Practices
Customers expressed concerns about misleading sales tactics and unexpected charges, with some feeling scammed by the promotions offered.
Store Environment
While some customers appreciated the store's atmosphere, others noted issues with long wait times and inadequate inventory.
- CTCarrie TurnerNov 16, 20254.0Very efficient and knowledgeable service. Great deal on the phone, but had to up my data plan. So in the end, it's about a wash cost-wise.
- RSRichard SchillerNov 10, 20255.0Rawan was great , answered all my questions!!
- VVVirginia VogelNov 5, 20255.0Best service I have ever received! Cheyenne took the time to listen to my issues, concerns, she researched the situation, offers, options, plans and best values. I am so grateful. Thank you for exceptional service.
- DHDave HarroNov 4, 20255.0We had a great experience updating our phones. Rawan was excellent. Would recommend getting future products here to others i know.
- JMJ. MurrayOct 23, 20251.0This is the perfect place to go if you want to inquire about how to lower your bill and have a rep prerend to look up your account and seek ways to help lower your cost. Rep didnt even have the courtesy to greet me and acknowledge me when I walked in.
Frequently Asked Questions About Verizon
What products and brands does Verizon in Ann Arbor offer?
Verizon offers a range of wireless devices including phones, tablets, smartwatches, accessories, and brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Verizon Ann Arbor location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does Verizon Ann Arbor offer in-store pickup for orders?
Yes, Verizon Ann Arbor offers in-store pickup services.
What payment methods are accepted at Verizon in Ann Arbor?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any special features or amenities at this Verizon store?
The store offers free Wi-Fi, welcomes LGBTQ customers, accepts various payment methods including mobile NFC, and has electronics recycling available.
How can I contact Verizon Ann Arbor if I have questions?
You can call them at +1 734-369-8738 or email Info@victra.com.
Where is Verizon in Ann Arbor located?
Verizon is located at 120 South Zeeb Rd, Suite 102, Ann Arbor, MI 48103, USA.
What nearby dining options are available close to Verizon Ann Arbor?
Nearby dining options include Starbucks, Jimmy John's, Qdoba, Panera Bread, Leo's Coney Island, Wendy's, Tropical Smoothie Cafe, Burger King, Little Caesars, and Pita Way, providing plenty of choices before or after your visit.
What nearby services can I access around Verizon Ann Arbor?
Nearby services include Chase ATM and Mortgage, Huntington Bank, MI Express Urgent Care, West Arbor EyeCare, KeyMe Locksmiths, and A1 Garage Door Service for a variety of personal and financial needs.
Are there other mobile phone stores near Verizon Ann Arbor?
Yes, other nearby mobile phone stores include the AT&T Store, Millennium Wireless, and another Verizon location, giving customers multiple options for wireless needs.