Geek Squad

3.2
34 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3100 Lohr Rd, Ann Arbor, MI
48108, United States

Hours

Reviews

3.2
34 reviews
5 stars
16
4 stars
2
3 stars
1
2 stars
3
1 star
12
  • CT
    Clara Tift
    Aug 9, 2025
    1.0
    Frankly, I had a terrible time here. I brought my old laptop to them with a request that they please back up a specific OneNote notebook that I hadn't been able to back up myself, though I had managed to back up everything else on the device. For context, the notebook had functioned as my work calendar, address book, and journal for the past several years. The personnel at the desk said that they'd just go ahead and back up the whole laptop. I replied, sure, as long as they make sure to specifically back up the specific OneNote notebook, since that was the only thing that I actually needed backed up. When I returned for the laptop a few days later, when being checked out, I double checked to make sure the notebook I needed had been backed up. Lo and behold it had not. To her credit, the woman at the desk tried to fix this on the spot. Unfortunately, in her attempt she deleted the notebook. It was unrecoverable. In the future, I would request that the Geek Squad pay attention to their customers' requests and be straightforward about what they can or cannot do.
  • DM
    Darian Massengill
    Nov 18, 2023
    5.0
    I didn't get his name, but the young guy working the Geek Squad desk tonight (11/18) was awesome. My dog chewed my laptop cord and he helped me out. He was super polite and professional and I'm really grateful for him. It's been a rough 24 hours for me so it was nice to experience a little bit of kindness. Thank you so much!
  • MK
    Mike Kapetan
    Jun 16, 2023
    5.0
    Geek Squad rules. Got my copier/printer up and running within a half hour.
  • GS
    Gloria Sertage
    Feb 8, 2020
    1.0
    Poor poor service beware using these guys...a technician came to my home with a marijuana ciggarrette so unappropriate! Ughhhh discusted!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Ann Arbor offer?

Geek Squad offers tech repair, setup, and support services including computer, mobile phone, appliance, and television repairs.

How can I schedule a service appointment with Geek Squad at Best Buy on Lohr Rd?

You can schedule a service appointment either in store at 3100 Lohr Rd or online through their website.