Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,369 reviews
5 stars
1,778
4 stars
823
3 stars
346
2 stars
129
1 star
293
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude or unresponsive.
Product Knowledge
Several reviews highlight knowledgeable staff who provide helpful advice, but there are also instances of misinformation and lack of assistance.
Return Policy
Customers express frustration with the strict return policy, particularly regarding restocking fees and the short return window.
Store Experience
The store is generally described as clean and organized, but some customers report long wait times for assistance and a lack of proactive help from staff.
Pricing Concerns
Many customers feel that prices are high compared to competitors like Amazon, leading to dissatisfaction with value for money.
- ABAnthony Bailey4 days ago5.0Awesome customer service from Max! He was patient, friendly, and very knowledgeable about a specific product I was trying to find for my son. Also gave me some pointers on a few locations that he could enjoy his new hobby and learn more about it. We will definitely be back!
- MBMackenzie BrungesNov 15, 20251.0We brought a tv in for a Black Friday exchange we set our brand new tv down we bought not even 2 days ago and the two workers moved the tv from were we originally put it then said the screen was shattered you could clear as day see someone had pressed down very hard with there fingers(wasn’t us by the way) when we had set it down it wasn’t shattered at all!! Leading us to not get our Black Friday exchange and a cracked tv! So a zero star review should be made! But sierra and Madison are wonderful managers and workers that resolve every single issues we’ve ever had!
- CMChris MountsNov 10, 20251.0Horrible service and manager you should go somewhere else especially for tvs
- RERoland EasterlingOct 31, 20255.0I went into the store, told them what I wanted, they waited on me right away. They brought my purchase out to the car.
- PFprimavera floresOct 25, 20251.0Beware of the restocking fee. They charge 15% on returns. I returned a camera due to it over heating and communicated that to the cashier upon returning my item. They acknowledged that they knew that the type of camera I bought had that defect. You would think they wouldn't stock items that they know have such a defect. I had also purchased the 2 year warranty on the camera when I bought it. They still charged me the restocking fee of over $120 but under the Michigan consumer protection law, I should have been refunded for a defective item and protected by my warranty. The staff prefered to be rude and obnoxious at this location instead of resolving my issue. Corporate says they legally should have returned my money. Refunds have to be done by the unknowledgable employees at the store who refused to refund me in the first place. Worst experience ever. I will never purchase my high dollar electronics from best buy. Also, their location phone number just leads to corporate customer service who cannot do anything for you so good luck resolving any issues.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Ann Arbor offer?
Best Buy in Ann Arbor offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy Ann Arbor?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Ann Arbor provide curbside pickup service?
Yes, Best Buy in Ann Arbor offers curbside pickup for customer convenience.
Is the Best Buy store in Ann Arbor wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get service repairs at Best Buy Ann Arbor?
Yes, Best Buy provides service repair options including Geek Squad support for devices and appliances.
What are some nearby places I can visit before or after shopping at Best Buy Ann Arbor?
Nearby you can find Starbucks for coffee, Joe's Crab Shack for seafood dining, and DICK'S Sporting Goods for outdoor gear.
Are there other retail stores near Best Buy Ann Arbor?
Yes, Kohl's, Big Lots, Sephora, and La-Z-Boy Ann Arbor are close by for additional shopping options.
What nearby services can assist me with locksmith or key needs around Best Buy Ann Arbor?
Minute Key and minuteKEY are available nearby for key and locksmith services.
Can I find food and drink options near Best Buy Ann Arbor?
Yes, you can enjoy places like Culver's for fast food, Sweetwaters Coffee & Tea, and TGI Fridays for dining options.
What payment methods are accepted at Best Buy Ann Arbor?
Best Buy accepts debit cards and checks, and does not require cash only payments.