Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1515 E US-223 in Adrian, MI 49221
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
339 reviews
5 stars
262
4 stars
20
3 stars5
2 stars5
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about poor service, including unhelpful responses and rude behavior from employees.
Knowledge and Helpfulness
Several reviews highlighted the staff's knowledge and ability to assist customers effectively, with specific employees receiving commendations for their patience and thoroughness.
Sales Practices
Numerous customers expressed dissatisfaction with misleading sales practices, including issues with trade-in credits and unexpected fees, leading to frustration and distrust.
Store Experience
The store experience varied widely, with some customers reporting quick and efficient service, while others faced long wait times and unacknowledged presence.
- DTDebbie TorokJan 3, 20264.0Nice staff, great deal on a new phone.
- AMAndrew MitchellJan 1, 20261.0Every problem I've had they haven't been able to help me at all, they just send me to a different store. The only thing this store is for is to buy a phone, and even that if there's a problem with the phone out of the box theydon't help. I'm dealing with that right now.
- CGChris GibsonDec 25, 20255.0Great customer service!
- JRJosh RandolphDec 10, 20251.0Not very helpful after spending hours on phone. we were told to go back into to store and they could finsh helping us they refused to help
- KCKerri CoffmanDec 5, 20255.0I walked in and was helped right away. The customer service rep was amazingly patient with my broken phone. Great service.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Adrian, MI?
The Verizon store at 1515 E US-223 in Adrian, MI is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at Russell Cellular in Adrian?
Yes, Russell Cellular offers in-store pickup services for your convenience.
What brands of mobile phones and accessories does Russell Cellular sell?
Russell Cellular sells Verizon Wireless products and brands including Samsung, Google, Apple, Motorola, and LG.
Does the Verizon store in Adrian accept major credit cards for payment?
Yes, they accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store in Adrian wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Russell Cellular require appointments for service or sales?
No, appointments are not required for shopping or services at Russell Cellular.
What are some nearby stores where I can grab a coffee near the Verizon store in Adrian?
Nearby coffee shops include Starbucks, Panera Bread, and Biggby Coffee, which are great spots to visit before or after your Verizon store trip.
Are there any dining options close to Russell Cellular in Adrian?
Yes, nearby dining options include Pizza Hut, Subway, and Tropical Smoothie Cafe, perfect for a meal or snack around your Verizon visit.
Where can I find nearby telecommunications competitors to Russell Cellular in Adrian?
Nearby competitors include T-Mobile stores and T-Mobile Authorized Retailer locations close to Russell Cellular.
Does the Verizon store have a Facebook page where I can follow updates?
Yes, Russell Cellular independently operates this Facebook page at https://www.facebook.com/892497570896288 for store updates and information.