Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1515 E US-223 in Adrian, MI 49221
While many customers praised the staff for being friendly, helpful, and knowledgeable, there were significant complaints about poor service, lack of assistance, and rude behavior from some employees.
Sales Experience
Several reviews highlighted positive experiences with sales representatives who provided good deals and efficient service, but there were also reports of misleading information regarding trade-in values and billing.
Store Management
Customers expressed frustration with management's handling of issues, including unresolved problems and lack of follow-up, leading to dissatisfaction with the overall service.
Product Issues
Multiple customers reported receiving defective or used products, and difficulties in resolving these issues with the store.
AH
Andrew Hill
Jan 14, 2026
5.0
They did a wonderful job with my new phone.
DT
Debbie Torok
Jan 3, 2026
4.0
Nice staff, great deal on a new phone.
AM
Andrew Mitchell
Jan 1, 2026
1.0
Every problem I've had they haven't been able to help me at all, they just send me to a different store. The only thing this store is for is to buy a phone, and even that if there's a problem with the phone out of the box theydon't help. I'm dealing with that right now.
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Chris Gibson
Dec 25, 2025
5.0
Great customer service!
JR
Josh Randolph
Dec 10, 2025
1.0
Not very helpful after spending hours on phone. we were told to go back into to store and they could finsh helping us they refused to help