Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1515 E US-223 in Adrian, MI 49221
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Zach, Ty, and Nicole.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including long wait times and unhelpful staff.
Sales Practices
Several reviews highlighted issues with misleading sales practices, including incorrect information about trade-in credits and unexpected fees.
Technical Support
Customers expressed frustration with the technical support provided, citing instances of unresolved issues and inadequate assistance.
Store Environment
Some customers noted a lack of attention from staff, with reports of employees being preoccupied or unresponsive during visits.
PG
pam gedman
Nov 14, 2025
5.0
Great service, they always have what you need.
DH
David Hawes
Nov 14, 2025
5.0
Very knowledgable rep. Very helpful.
RJ
Rachel Jacobs
Nov 5, 2025
5.0
Very quick visit especially for getting a new phone! The staff was friendly and helpful too! Much appreciated!!
HW
Haley whiteman
Oct 1, 2025
5.0
Never had any issues with this team, super respectful and friendly 12/10 experience!!
RW
Reid Walters
Sep 20, 2025
1.0
Every time I call I get no real answer but a excuse of why there system is behind and to come into the store nothing but bad service ever from Verizon and bad signal lately I’ll be switching