Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Waterville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
571 reviews
5 stars
485
4 stars
31
3 stars8
2 stars8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of Levi, Nick, and Kaitlin providing excellent service.
Sales Practices
Several reviews highlighted concerns about aggressive sales tactics and issues with account management, particularly involving Nick Thompson, leading to dissatisfaction among some customers.
Technical Support
Customers appreciated the assistance with technical issues and phone setups, with multiple mentions of staff going above and beyond to resolve problems.
Store Experience
The store environment was generally described as welcoming and efficient, although some customers reported negative experiences related to stock availability and service delays.
- GRG Rose4 days ago1.0The Verizon Agent in chat is refusing to help me with my internet issue after they told me my Internet Service was hacked. Verizon told me I was a victim of unauthorized MAC Bridging and IP Address Hijacking. All of my search results are coming back to the hackers location at El Prado Estates RV Park in Yuma, AZ. Verizon will not cooperate with Law Enforcement to stop the person hacking Verizon customers.
- SDScott DamrenDec 23, 20255.0Levi was great! Very knowledgeable and a great help setting up my new phone. I will definitely recommend him to my friends and family looking for upgrades. Thanks again!
- ASAngela SwiftDec 22, 20255.0I visited Verizon today with a simple question which was answered very thoroughly with great politeness! I then was told about the upgrade I was eligible for and it was one I couldn't pass up! Johnathan was my tech. He was very knowledgeable and polite! He took very good care of me and things went so smooth! Johnathan was dressed very professionally and had a great personality! I couldn't have asked for more!!! I am a long time Verizon customer and will be for a long time more! Thank you Johnathan and Verizon!!!
- TDThe DugalsDec 20, 20255.0We worked with Kyle today and had the best experience! We went in to transfer one line from a Verizon acct to a new one, a T-Mobile account to the same plan, and also set up one brand new line on the plan. We were dealing with getting new phones, trade ins, and various circumstances and he was able to get us set up with no issues! We feel great knowing that should we need help in the future we can reach out to him directly and are grateful for the time he gave us today. Great location & great service!!!
- TSTristan Strack-GroseDec 20, 20255.0Working with Levi was great. I came in with a simple request, that Levi helped me out with quickly, afterwards he noted that I had a few decent promotion options available, after reviewing trade in value and promotion options he was able to provide me an even better upgrade that stayed within my budget. He went out of his way to provide a service and took extra time to verify everything went smoothly.
Frequently Asked Questions About Verizon
What types of wireless devices can I purchase at the Waterville Verizon store?
You can purchase Apple iPhone, Samsung Galaxy, Google Pixel, Motorola phones, and other wireless devices at the Waterville Verizon store.
What services does the Cellular Sales Verizon store in Waterville offer?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, mobile hotspot, home internet, and connected devices among other Verizon services.
What are the store hours for the Verizon Cellular Sales location at 160 Elm Plz?
Monday through Saturday, the store is open from 9:00 AM to 8:00 PM. On Sundays, it is open from 11:00 AM to 7:00 PM.
Is an appointment required to visit the Waterville Verizon store?
No, appointments are not required to visit the Waterville Verizon store.
What payment options are accepted at the Cellular Sales Verizon store in Waterville?
The store accepts American Express, Discover, MasterCard, and Visa.
What options are available for picking up orders at the Verizon store in Waterville?
Customers can choose in-store pickup or curbside pickup for their orders.
Can I pay my Verizon bill in person at the Waterville Cellular Sales store?
Yes, you can pay your Verizon bill in-store at the Waterville Cellular Sales location.
Which nearby restaurants are close to the Verizon store that I can visit before or after my appointment?
Nearby dining options include Subway, Snowfox Sushi, Quiznos, and Starbucks, all within convenient distance of the Verizon store.
Are there any nearby shopping centers or stores where I can shop after visiting Verizon at 160 Elm Plz?
Yes, after visiting Verizon, you can shop at nearby places like Waterville-elm Plaza, Kmart, Five Below, Hobby Lobby, and Comics, Cards, and Collectibles.
What nearby services can complement my visit to the Verizon store at 160 Elm Plz?
Nearby services include Aspen Dental, Hannaford Pharmacy, U.S. Cellular for mobile phone repairs, and the Blue Rhino Propane Exchange among others.