Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Waterville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
552 reviews
5 stars
467
4 stars
31
3 stars8
2 stars8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Nick, Kyle, Kaitlin, and Lydia.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling complex issues and providing clear explanations.
Positive Experiences
Numerous customers reported great experiences, often mentioning that their needs were met quickly and efficiently.
Sales Tactics
There were complaints about aggressive sales tactics, particularly involving Nick Thompson, leading to negative experiences for some customers.
Technical Support
Customers appreciated the technical assistance provided, especially in transferring data and resolving issues with new devices.
- LGLogan G.1 day ago5.0Levi said he was newer, although super friendly and very helpful. Took me 10 minutes to get my stuff added!
- OKOlyvia KelleyNov 10, 20255.0Levi and Lydia were awesome! My iPhone 13 stopping being able to charge, and they got me the exact phone I wanted. Levi helped with getting the phone set up, and Lydia helped me pick out accessories.
- CHConnor HartnettNov 7, 20255.0Kyle is the best! Phone providers always take up hours of your time. He was quick and to the point. He was able to sell me what I needed without trying to upsell/give me something I wouldn’t like. Great sense of humor! 6.7 stars ⭐️
- ATAnn TuttleNov 3, 20254.0Even though I go into Verizon for merchandise or questions. I almost hesitate because high pressure with salespeople on trying to have You upgrade your phone when we almost have to be RUDE to let them know I am trying to get the phone I’ve got to learn more on.
- BMBrittany MasonNov 1, 20255.0Overall, I'm extremely satisfied with my experience at Verizon, and I highly recommend seeking out Nick Thompson if you're looking for a helpful and trustworthy representative. His excellent customer service made the entire process stress-free and enjoyable.
Frequently Asked Questions About Verizon
What types of wireless devices can I purchase at the Waterville Verizon store?
You can purchase Apple iPhone, Samsung Galaxy, Google Pixel, Motorola phones, and other wireless devices at the Waterville Verizon store.
What services does the Cellular Sales Verizon store in Waterville offer?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, mobile hotspot, home internet, and connected devices among other Verizon services.
What are the store hours for the Verizon Cellular Sales location at 160 Elm Plz?
Monday through Saturday, the store is open from 9:00 AM to 8:00 PM. On Sundays, it is open from 11:00 AM to 7:00 PM.
Is an appointment required to visit the Waterville Verizon store?
No, appointments are not required to visit the Waterville Verizon store.
What payment options are accepted at the Cellular Sales Verizon store in Waterville?
The store accepts American Express, Discover, MasterCard, and Visa.
What options are available for picking up orders at the Verizon store in Waterville?
Customers can choose in-store pickup or curbside pickup for their orders.
Can I pay my Verizon bill in person at the Waterville Cellular Sales store?
Yes, you can pay your Verizon bill in-store at the Waterville Cellular Sales location.
Which nearby restaurants are close to the Verizon store that I can visit before or after my appointment?
Nearby dining options include Subway, Snowfox Sushi, Quiznos, and Starbucks, all within convenient distance of the Verizon store.
Are there any nearby shopping centers or stores where I can shop after visiting Verizon at 160 Elm Plz?
Yes, after visiting Verizon, you can shop at nearby places like Waterville-elm Plaza, Kmart, Five Below, Hobby Lobby, and Comics, Cards, and Collectibles.
What nearby services can complement my visit to the Verizon store at 160 Elm Plz?
Nearby services include Aspen Dental, Hannaford Pharmacy, U.S. Cellular for mobile phone repairs, and the Blue Rhino Propane Exchange among others.