Verizon

Reviews

• JL

  Jared L

  Nov 26, 2025
  1.0
  This is a very frustrating experience. I upgraded our phones and was not told that they charge $45 non-refundable device setup fee. The associate never said there would be a fee, he only mentioned the $40 activation fee coming on my next bill. I have two lines so it was $90 & $80 in fees respectively. Apparently you can set up your phone on your own and save the money, well I was never given that option, let alone told there was a fee associated with it. Conveniently when you go to pay on the iPad it only has the total which the associate said was taxes and the two phone cases. He didn’t mention there was $90 in fees and I didn’t notice it until he printed the receipt afterwards and I was looking at the receipt. I understand there are fees, but when they are not disclosed ahead of time it is very shady and dishonest. I called Verizon customer service and they said that the way cannot process a refund for the setup fee, but go into the physical store and the associates there will fix it. Well I went into the store and was refused a refund. I spoke with a different associate who said “well the other associate must have went over this with you” and I said no they didn’t, that’s the exact reason I’m here. And then the associate said with an attitude “then why did you pay it?” And I said because I only saw the total and the associate said it was taxes and the phone cases. The associate said they cannot refund and there is nothing they can do. I CANNOT believe there is no logistical way to credit a $90 refund to keep a happy customer.
• KW

  Kathleen Whittaker

  Oct 22, 2025
  5.0
  Thomas at the Maine mall great customer service.Really nice helpful, young man
• DC

  Dennis Contreras

  Oct 18, 2025
  1.0
  Ordered iPhone 17 purple, blue and orange on Sept 13 in store through Tommy. Sept. 29 got a notification that the black and purple phone arrived so we went to the store. We were told that it did arrive but the orange phone still on the way. They have to sell the 3 phones altogether or it will cause an issue with processing. Oct 6 I received a notification that the 3 phones arrived and we went to the store and dealt with Cameron. Cameron brought the purple and orange phone and said the black phone is not there. He said Tommy must have canceled it. We said it arrived prior to the orange phone arrived. He insisted it's the shipping or Tommy canceled it. He said he can sell the 2 phones. We reminded him that we were told it will have an issue if we don't buy the 3 phones altogether but he insisted it will be fine. When he processed only the purple phone was processed because the orange was blocked he could not process it. We ended up buying just the purple phone. He said he will personally follow up and give us a call in 2-3 days. Have not heard from him again. Oct 9 i reached out to online costumer support and was told they fixed it and the phone will be delivered and we will get a call in 2-3 days. Nothing heard from verizon. Oct 10 I called the store and was told it is still not delivered. Now Oct 18 I'm so fed up and in my head I needed to switch to a different carrier but still went to verizon store and took a chance. Talked to Cody. He said both black and orange phones are not available. I'm like Cameron had the orange phone on his hand last Oct 6. He said Tommy or Cody must have canceled it. He cannot control shipping and I'm like it didn't need to be shipped as it was there already. He did try reaching out to other stores for availability but no luck. I told him I'm returning the purple phone as I have decided to switch carrier. He said I should look for other store if there's availability and come back. I went to other carrier instead and I went back to verizon store to return the purple phone. He told me that he couldn't process the return since I already switch. He did not even let me finish that the purple phone number was not switch yet or try to figure out a solution. He just rudely said I will have to pay for the phone and there's nothing he can do. I went to a different sales rep which was able to help. He was able to process the return. What a mess! They should look at their process, there's a lot of breakdown obviously.
• PM

  pedro moreira moreira

  Oct 9, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ An Experience That Made Me Believe in Verizon Again! I walked into the Verizon store at the Maine Mall just looking for some information — but what I found was something far beyond what I expected. I was helped by Meaghen, and from the very first moment she showed genuine attention, patience, and an absolutely outstanding level of professionalism. The truth is, I had decided to leave Verizon after several bad experiences in other stores — not once, but multiple times, all in Portland. I had told my wife that we were done with Verizon and that we were switching to another phone company. But when I walked into this store and met this amazing representative, everything changed. She not only solved every question I had and helped me purchase two iPhone 17 Pro Max devices (one for me and one for my wife), but she also showed me that Verizon can truly be a company of excellence — when it’s represented by people like her. The way she handled every detail, the care, the human touch, and the professionalism made me believe in Verizon again. In fact, after this experience, I’ve already recommended Verizon to several of my friends — all because of her. In over 20 years of dealing with customer service, I’ve rarely met someone with this level of dedication, empathy, and passion for what they do. Verizon has a true gem here. If anyone deserves recognition, a promotion, or an award, it’s this employee. She doesn’t just represent the brand — she rescues it.
• LJ

  Linda Johnson

  Oct 7, 2025
  5.0
  Very patient with these old folks!

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