Geek Squad

Reviews

• JB

  john brogan

  May 9, 2025
  1.0
  Do not waste your time at this location my father had a stroke and broke the laptop screen that he had so I brought it in there to be repaired he has a warranty they charged me $60 and told me 2 to 3 weeks it's been 2 to 3 weeks I call him back they tell me that not only is the laptop not being repaired but it has already been picked up and that I am going to have to contact customer service which I have attempted to do three times at this point then I tried to call back and asked to speak to a manager and I was told by the customer service representative that the manager would tell him the same thing and that there's nothing I could do and I needed to stop talking so all in all I paid for a laptop to be repaired that was given to somebody else and now it's my problem to figure out save your money save your time just buy it at Walmart
• TM

  Terry Morrison

  Mar 23, 2021
  1.0
  Poor Service!! They are not excepting phone calls?? Covid is no excuse! You can prvide good service an still follow COVID guidelines.
• AH

  Anna Hayes

  Jan 26, 2021
  1.0
  Do. Not. Go here. I brought my laptop in for a battery replacement, under the impression it could be repaired in-store. I was then told it would have to be shipped out to a service center, but not where. The agent I spoke with was not very helpful and didn’t tell me any details. I brought it in on a Tuesday, it was shipped out on Friday. That’s when I found out it was headed to Kentucky. It arrived there soon enough, at which point my tracking number came up with error messages, so I had to call to make sure they knew my device was even there. It took a week for them to get to repairing it, which I do understand, but I was not told up front that this was the wait time. It got shipped back promptly. I found out that it was delivered through my UPS tracking number, not geek squad, and after waiting a day for a notification to pick it up, I decided to go in at which point they found it. I brought it home, and it worked just fine for a few hours. Then, a piece inside began rattling, it would not turn on or even charge. It’s dead. With a brand new battery. I will never go back here. Turns out it's fried, and I've had to get a new computer.
• DD

  Danielle Doucette

  Oct 21, 2020
  1.0
  I would give zero stars, but it made me pick at least one. No wonder they have closed so many of their stores. Their customer service is horrible. They can't even answer their phone. I have tried to get a human several times, even asking for different departments and nobody answers.
• DM

  Doug McCown

  Jan 1, 2019
  5.0
  Superb. Quick, very helpful, timely, not expensive, knew what they were doing. I'll continue to use them.

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