Best Buy

Reviews

• KG

  Kim Graybill

  4 days ago
  5.0
  Very good experience. GEEK squad always helps when needed and on time for appointment.
• JC

  Jim & Karen Carson

  6 days ago
  1.0
  I would not use Best Buy if you are ordering an item that needs delivery and set up. We had a terrible experience ordering a Hydrow rowing machine. Order was made and delivery set up 3 weeks in advance. Complied with all the instructions for delivery. Delivery day came and a no-show. We contact delivery company that says they could not delivery(they never contacted us). They could not assure us of a delivery on time at a future date. We are just not willing to spend large amounts on an order to then have to waste days waiting for an indeterminant delivery so we contacted best buy to cancel the order. They said they cancelled it. A week later we are notified of a new delivery date with no prior contact. Have now wasted a morning getting a run around at Best Buy to try to AGAIN cancel the order. At this point we still do not know if it is actually cancelled. Our credit card company has been notified to stop payment(which they did). These third party deliver companies seem to be very unreliable. We had a similar experience with Pelton. Best Buy was a time wasting trial to deal with.
• TS

  Taj Stewart

  Nov 15, 2025
  1.0
  Spent $580 on a laptop that never got delivered and then I he ppl at the store started telling me stupidness
• BB

  bluebeard51277

  Nov 6, 2025
  2.0
  The go pro kit advertised was hidden in a locked case. They kept trying to get me to buy a more expensive one. The employees couldn't locate it until I badgers about 4 of them and wasted an hour.
• KW

  K W

  Oct 30, 2025
  1.0
  I've been a Best Buy customer a long time, but they're losing me. I've purchased three fairly high-end Samsung TVs over the past three months, two of them bricked with almost no use (beware the new Samsung LEDs). Was able to return #1, because #2 was beyond the return policy. Given that the unit is genuinely defective, the store could have easily RMAd the product back to Samsung with no issues, they simply refused to do so, and refuse to stand by the product they sold. I had to take it to the service area for warranty work. The issue here is not about the TV, its about the fact that Best Buy now wants to charge additional money for extended return windows, and provides an increasingly poor in-store customer experience. The Portland, ME store may be the worst in the Best Buy ecosystem. Managers are nowhere to be found, and the workers simply could not care less about their customers. If I'm shopping online, Amazon and Walmart beat Best Buy to death. The lone remaining big box electronics retailer should be going above and beyond with a value added customer experience. Instead, at least in the Maine store, we get excuses about bad power grids and shoulder shrugs.

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