Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Newport, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 19 Moosehead Trl.
Most customers praised the staff for being knowledgeable, helpful, and friendly, with many specific mentions of employees like Jesse, Matt, and Christian.
Efficiency
Several reviews highlighted quick service and efficient problem resolution, particularly in setting up new phones and addressing billing issues.
Negative Experiences
A few customers reported rude behavior from staff and dissatisfaction with service, particularly regarding long wait times and unresolved billing issues.
Overall Satisfaction
Despite some negative feedback, many customers expressed high satisfaction with their experiences, often mentioning they would return to the store.
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Nanette Shannon
6 days ago
5.0
Joel was amazing helper very clear on everything he explained. Well done
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Melanie Ruark
Feb 16, 2026
5.0
Christian was patient and great
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Paula Bailey
Feb 11, 2026
5.0
Joel was great!
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Julia Leathers
Feb 9, 2026
5.0
Joel was by far the best employee I have had at a cellphone store. I went in for info about switching over we talked about doing new phones and he showed me the options I told him I wanted to keep mine and my plan he told me that he should show me how much it would be to keep phones and be on Verizon. I walked out and saved 40 dollars a month. I am very happy with the service I received and the reception has been great so far!
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Pam Ganley
Jan 22, 2026
5.0
Christian R took the time to explain everything thoroughly. He was very polite, upbeat & capable.