Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Brewer’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
401 reviews
5 stars
367
4 stars
10
3 stars5
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Ethan, Colt, and Mya, highlighting their ability to resolve issues and provide excellent service.
Staff Performance
Specific employees, particularly Colt and Ethan, received numerous commendations for their professionalism, patience, and ability to make the phone upgrade process enjoyable.
Mixed Experiences
While many reviews were positive, there were also complaints about poor service from certain representatives, particularly Jordan, indicating inconsistency in customer experiences.
Store Environment
Customers appreciated the welcoming atmosphere and friendly interactions at the store, contributing to a positive shopping experience.
- BLbill layman3 days ago5.0Ethan was very helpful with my service issue on my new phone!
- LMLinda Marsters4 days ago5.0This store is so helpful with my new phone! Ethan was a great help today.
- DWDerick WoodburyDec 24, 20255.0Kyle C is the man ! My wife and I came to him with a number porting issue and he would not let it go until he had the issue resolved . Than you for your efforts Kyle it is much appreciated
- DCDavid ColterDec 20, 20255.0Stopped in to the Brewer Verizon today looking to upgrade my phone. I worked with Mya Rogers. She was super helpful with my phone search! Thanks Mya!
- KKKateDec 9, 20255.0TLDR: These 5 stars are for Ethan, overall I would give this location 1 star. We received a new phone under a promotion where the cost of the phone was to be credited in full each month. We received our first bill after purchase and was charged in full for the phone. We stopped in and was told this would be an easy fix but our representative, Jordan, had to be the one to initiate the fix and he was not in that day. We called, without exaggeration, nearly every day for a month. No one would help us and we could not get in contact with Jordan directly. It got to the point where we felt as though my husband’s phone number was flagged on their end because when he called no one would answer and then when I called on my number a moment later, someone would answer immediately. After another month of being charged we finally heard from Jordan and he assured us the problem would be fixed by that weekend. Unsurprisingly, we never heard from Jordan and the problem persisted. Finally after nearly 2 months, I got in contact with Ethan who within 24 hours contacted the appropriate manager (shout out to Chris - thank you so much) who came in to the store to meet with my husband and fixed the problem. Ethan was knowledgeable, friendly and kept in constant communication with us which was beyond appreciated after the terrible customer service we had received before. As a customer, I would stay clear of this location (specifically dealing with Jordan), unless you have the pleasure of working with Ethan.
Frequently Asked Questions About Verizon
What products and brands does the Verizon store at 5 Schilling Dr offer?
The Verizon store offers devices and services from brands including Apple, Samsung, Motorola, Google, LG, HTC, Asus, and Verizon Wireless.
What are the store hours for Verizon at 5 Schilling Dr, Brewer ME?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store at the 5 Schilling Dr location.
Does the Verizon store at 5 Schilling Dr offer curbside pickup?
Yes, they provide both in-store and curbside pickup services for your convenience.
How can I contact the Verizon store at 5 Schilling Dr?
You can call them at +1 207-989-1370 or email CustomerService@cellularsales.com.
Are appointments required to visit the Verizon store at 5 Schilling Dr?
No, appointments are not required, but you can call to make one if preferred.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include Dunkin' for coffee, Ruby Tuesday for dining, and Walmart Pharmacy for additional shopping needs.
Where can I get automotive parts near the Verizon store at 5 Schilling Dr?
Carquest Auto Parts and Downeast Toyota are nearby for automotive parts and services.
Are there any nearby dining options close to the Verizon store at 5 Schilling Dr?
Yes, options include Bar @ Beef O Bradys for a sports bar experience, Wow Bao for Asian and Indian cuisine, and MrBeast Burger for burgers.
What types of services can I expect at the Verizon store at 5 Schilling Dr?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and Verizon Wireless products.