Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Augusta for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
208 reviews
5 stars
105
4 stars
31
3 stars
9
2 stars
11
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or dismissive.
Store Experience
Many customers reported long wait times and inefficient service, leading to frustration and dissatisfaction.
Product Issues
Customers experienced problems with product availability, trade-ins, and billing, indicating a lack of transparency and efficiency in processes.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were seen as unhelpful or lacking in product knowledge.
Overall Satisfaction
Overall, customer satisfaction varies widely, with some praising the service and others expressing a desire to switch providers due to negative experiences.
- KKKevinNov 14, 20251.0I recently try to work with Verizon to upgrade my wife's phone. They advertise that new and existing customers would get the same deal on an upgrade on an Apple phone. When went in there would pay off my wife's old phone but no offer off on the new phone. I was a customer for more than 25 years and it seems each time I upgrade I end up paying more. I wish they had a loyalty program. Sorry, I had to leave Verizon to go to US Cellular/T-Mobile. I recommend looking into their offer of both cellular and cellular WiFi. I not only dropped Verizon but also Spectrum and saved money.
- PPPapaSwamppAug 19, 20251.0Perhaps the worst company to ever exist. They constantly throttle bandwidth, and lie about what your active signal is. I won’t mention the amount of times I couldn’t BUY A PHONE because I wasn’t a SPOCK??? Even after I became a “SPOCK” they gave me trouble. DO NOT OPEN ANY ACCOUNT WITH THIS HORRIBLE, HORRIBLE COMPANY.
- DBDaniel BrannAug 18, 20255.0Very pleased with the help we received from the staff at the Augusta store. The team was very helpful. Highly recommend this staff.
- KTKaz TownsendAug 16, 20255.0Extremely helpful people, they made switching my carrier and phone very easy. A couple employees even stayed after hours to help us complete the set up. Very welcoming atmosphere
- PNPaul NadeauJul 28, 20245.0I want to commend all the Augusta, ME, Verizon Wireless staff. I lost my phone, and in my case, it required 3 visits to get my replacement iPhone and Apple Watch set up. I worked with 3 customer representatives. I can't express enough how well the team handled my situation with compassion based on my situation. My hat goes off to this team, and I thank them tremendously! P. Nadeau - GM: Augusta Fuel Company.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Augusta, ME?
The Verizon store in Augusta is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Augusta Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience.
What 5G smartphones does the Verizon store in Augusta offer?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does the Verizon Augusta store provide options for order pickup and delivery?
Yes, you can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your online orders.
What types of products and services are available at the Verizon Augusta store?
They offer mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
Which brands are carried by the Verizon store in Augusta?
The store carries brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What payment methods are accepted at the Verizon Augusta location?
They accept paychecks, debit cards, and mobile NFC payments. Cash-only payments are not required.
Are there other mobile phone stores near the Verizon store in Augusta?
Yes, nearby mobile phone stores include T-Mobile, AT&T Store, and UScellular, offering additional options for wireless services and devices.
Which dining options are conveniently close to the Verizon Augusta store?
Customers can visit nearby eateries such as Panera Bread, Chipotle Mexican Grill, and Jersey Mike's Subs before or after their Verizon visit.
What shopping centers or retail stores are near the Verizon store in Augusta?
Nearby shopping options include The Marketplace at Augusta with GameStop, Pier 1 Imports, and T.J.Maxx for a variety of retail needs.