Best Buy

Reviews

• IM

  Ian Mastemaker

  Feb 15, 2026
  5.0
  My overall goal is Prospect Street Augusta Maine USA 🇺🇸 😊 💛 😀 ✨️
• JW

  Jason Williams

  Feb 5, 2026
  1.0
  Worst experience ever in all my years shopping at Best Buy. Went there to get some ink for the printer, the ink cartridges did not fit with the printer. Went back to the store for a refund with receipt, and they told me that it was not refundable since it ink cartridges. Situations like that you suppose to help the customer and make sure that no money was wasted, they didn't do that. I wasted $39.00 for no reason. So I had to go to Staples next door and get the correct ink cartridges, asked them about the return policy regarding ink cartridges they said you have up to 14 days to return for refund or exchange. Best Buy policies regarding printer supplies are the WORST!!!! Staples are the best!!
• DC

  David Curtis

  Jan 25, 2026
  5.0
  Once again had a good experience getting computer diagnostics and buying a new computer. I took my old one in for repairs and they said it was beyond that point. I then was able to get a new laptop for a great price. I've purchased several computers and TV's and other electronics from Best Buy and have always had a good experience.
• SE

  Samuel Ellis

  Jan 20, 2026
  1.0
  Incredibly disappointed in the lack of empathy from GeekSquad at this location. I’ve been in multiple times to pursue service for an unfortunately defective device I purchased. I’ve been unable to receive any assistance (due to requested fees or subscriptions that I’m unwilling to pay), or even a comforting reassurance by any employee. There’s absolutely no leniency in any policy, they do not care what situation you’re in. I have an unfortunate situation, with no fault of my own. I have only been met with robotic statements of policy, given by blank faces that only desire my departure. Even if the answer is no, a comforting redirect and understanding is the least you can do. These folks greatly need to work on their empathy, and the corporation needs to work on their leniency. I’m happy to say that I’ve been successful in pursuing support directly with the manufacturer of my product, and recommend the same to others.
• LL

  ltlsgt

  Jan 10, 2026
  1.0
  They actually get no stars from me. I won't recommend this store to anyone. They made a fraudulent purchase using my best buy card and after I complained, I canceled the card and took out a new one. The fraudulent charge was put onto the new card. I immediately canceled that card which I NEVER received in the mail and I canceled the subscription the charge was for. best buy security put the charge on the CANCELED card two months AFTER I canceled it. They claim I owe the money. I also canceled my total tech subscription and was owed a refund. They stole that, I was told they wouldn't give me the refund because I filed a complaint of a fraudulent charge. Next thing I knew they stole the refund and put it towards the charge they said I owed. So now, online I owe less but I received my January statement and they are still billing me the whole amount of the fraudulent charge. They also threatened me. They said they were going to report me to the three credit bureaus if I didn't pay up. The charge is fraudulent because they didn't have the courtesy to email me BEFORE it was due and alert me to that fact. Geek squad should NOT have access to anyone's best buy card and best buy security definitely doesn't have authorization to use it. Do NOT shop there unless you pay with cash or a check. Do NOT get a best buy card. CITI bank who issues the cards are also corrupt. The proof for me is the fact that I never received the second card and yet they are saying I have it and the fraudulent charge was put on it AFTER I canceled my original card and the subscription it supposedly was for. If something is charged to a canceled card that constitutes fraud! and in this case best buy perpetrated the fraud! I am actually responding to best buy who saw my post and offered to "help". Unfortunately they think everyone in the world has either facebook, twitter or instagram. I have none of those. This only proves to me that they don't care and aren't willing to assist. They can email me at my email if they are sincere about fixing the issue. I find that no one at best buy has any integrity given how they have treated me. To the "owner" who responded. I am NOT 12 years old like you and do NOT have or want a social media account!!! Your lack of a real response and effort to contact me to rectify (that means fix) this situation shows you are a thief too and don't care!

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