Best Buy

Reviews

• MB

  Mama Bear3

  Mar 20, 2026
  5.0
  Great place. Knowledgeable people
• DR

  David Roach

  Mar 17, 2026
  1.0
  I had an appointment to have the battery changed on my iPhone. When I arrived for my appointment I was told the machine to do the change was broken and they didn’t know when, or if, it would be fixed. The battery change was going to cost $89 and I thought that was reasonable. THEN I was told that they would probably break the screen when they opened it to change the battery and that was $389.00!! Payable in advance and they were not responsible for the damage! They could not tell me why I was not told the machine was broken or that I was going to be responsible for any damage they caused OR why they even made the appointment BEFORE I drove 2 hours for that appointment. NOT A HAPPY CAMPER!!
• MD

  Mike & Sue Deschaine

  Mar 7, 2026
  5.0
  This afternoon, we went to the Augusta, Maine, Best Buy store for assistance with a need to have a "smart watch" due to an ongoing medical problem. A young man named James M. showed up while we were looking at the watches and asked if he could help. I thought I would need to purchase a new watch even though I already had one, since a message suggested that it was outdated. After spending time with James and a little research on his part, he was able to configure my existing watch so I would have what I needed, as recommended by my doctor. Much to our amazement, we felt that the clock had been turned back to a time when people took the time to help customers in a friendly, professional fashion. We were very impressed with James's technical understanding, pleasant demeanor, and willingness to help us. All in all, we walked away as happy customers, even though we hadn't bought anything today. We'll be back and hope to run into James again.
• AR

  A R

  Feb 7, 2026
  4.0
  It was once upon a time a busy, busy store. Not so much now.
• JW

  Jason Williams

  Feb 5, 2026
  1.0
  Worst experience ever in all my years shopping at Best Buy. Went there to get some ink for the printer, the ink cartridges did not fit with the printer. Went back to the store for a refund with receipt, and they told me that it was not refundable since it ink cartridges. Situations like that you suppose to help the customer and make sure that no money was wasted, they didn't do that. I wasted $39.00 for no reason. So I had to go to Staples next door and get the correct ink cartridges, asked them about the return policy regarding ink cartridges they said you have up to 14 days to return for refund or exchange. Best Buy policies regarding printer supplies are the WORST!!!! Staples are the best!!

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