Customer service experiences were inconsistent, with some employees praised for their helpfulness while others were criticized for being unresponsive or rude.
Product Availability
Customers reported issues with product availability and misinformation regarding stock, leading to frustration during their shopping experience.
Store Management
Management received mixed reviews, with some customers appreciating the assistance from managers while others criticized poor management practices and inefficiencies.
Checkout Experience
Many customers expressed dissatisfaction with long wait times at checkout and the combined customer service and cashier lines.
Overall Satisfaction
While some customers had positive experiences, many expressed frustration with service quality, leading to a general sense of dissatisfaction.
TE
Tacuma El
1 day ago
4.0
Great customer service
DB
dorinda branch
4 days ago
5.0
Went to geek squad for help with Microsoft office/word
JL
Joanna London
Feb 14, 2026
5.0
I was waited on right away. Was looking for a larger TV to replace my 26". Got a great Presidents Day price. I should receive it tomorrow.
SK
Seblewongel E. Kelemu
Feb 6, 2026
1.0
I had an extremely disappointing experience at the Best Buy on Wheaton Georgia Avenue, MD. A customer service employee told me I needed to pay him $40 simply to ask about Wi-Fi seating, which was inappropriate and concerning. After requesting a manager, I waited nearly two hours, only to receive no resolution. The employee disappeared, failed to return when called, and I ultimately wasted half my day. The service was unprofessional, inefficient, and far below Best Buy’s standards.
KP
Kiran P
Jan 24, 2026
1.0
I really wish I could give this location zero stars. I went in yesterday morning, trying to buy Pokémon, and I asked the young female associate working what all products they had available. She showed me a variety of products except for the Elite trainer box. I bought a booster bundle And after I finish my purchase, I asked about the elite trainer box. She walked over to the bin and pulled it out, but the employee next to her Said that you can only buy one Pokémon item. This is completely wrong and unfair. The employees are literally hiding products from customers. How am I supposed to know what you have available if you don't show me everything. Absolutely disgusting
What types of products can I find at Best Buy in Wheaton?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy in Wheaton.
What are the store hours for Best Buy in Wheaton?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Wheaton offer curbside pickup?
Best Buy Wheaton offers in-store shopping and same day pickup, but does not currently have curbside pickup service.
Is Best Buy Wheaton accessible for customers with disabilities?
Yes, Best Buy Wheaton has a wheelchair accessible entrance.
Can I get technical support or repair services at Best Buy Wheaton?
Yes, Best Buy Wheaton offers Geek Squad support and service repair.
What payment methods are accepted at Best Buy Wheaton?
Best Buy Wheaton accepts debit cards and checks, and does not require cash-only payments.
Where is Best Buy Wheaton located?
Best Buy Wheaton is located at 10901 Georgia Ave, Wheaton, MD 20902, USA.
Are there nearby places to visit before or after shopping at Best Buy Wheaton?
Yes, you can visit nearby places such as the Wheaton shopping center and Trader Dan's Furniture store for more shopping options.
How can I access public transportation near Best Buy Wheaton?
The nearby Wheaton area includes public services and real estate like The Montgomery At Wheaton Metro, which can help you plan your visit to Best Buy.
What other services are available near Best Buy Wheaton for customer convenience?
Nearby you can find Geek Squad for specialized computer repair and LA Fitness for sports and recreation, providing convenient options during your visit.
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