Geek Squad

Reviews

• BB

  BIANCA Brogdon

  Sep 10, 2025
  5.0
  Always wonderful
• MM

  Michael Monegain

  Mar 23, 2021
  3.0
  Fixed phone, but never notified us that it was ready.
• MS

  Michael Spahr

  Mar 9, 2019
  1.0
  We went to best buy over a month ago to find out if we could have a dishwasher installed when the old one had the be hardwired into the house. We had to wait two weeks for someone to come out for five minutes to just say "yes, we can put a box on the wire. That's a standard installation." It baffles me that no one in the store could answer that question. So we scheduled an installation for two weeks later, which was when their next weekend appointment was available. They call the Friday before and tell (not ask) us that they were rescheduling the delivery and installation between 7am to 12pm the NEXT weekend. The reason they gave was that the appliance had not "arrived at the store" which was a bold faced lie as we bought an out of box appliance that we already knew was at the store. We could have just taken it home when we bought it. Here we are the next weekend. I check the appointment schedule this morning, and the window has changed from 7-12 to 12-6. No one let us know that there would be a change and no one called us the night before to confirm the appointment. So now it's 2:30 and I went back into the appointment scheduler only to find my appointment couldn't be found. I call customer service only to find out that my delivery and installation had been rescheduled AGAIN without anyone telling us. So we've now sat around all day waiting for someone to show up, and would have waited the rest of the afternoon if I hadn't called. It's been almost six weeks of wasted time, lies and poor communication so I'm taking my money elsewhere. Don't waste your time trying to buy appliances from these people.

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