Best Buy

Reviews

• BB

  bingochips212

  2 days ago
  5.0
  Fully stocked items and great customer service.
• SB

  Starlene Byrd

  Dec 26, 2025
  1.0
  The staff are so incredibly rude! They do not want to help you. I waited for help with buying a phone case for 15 minutes with store employees walking right past me, none stopped to help. I saw one of the staff members walk past with another customer who had entered the store AFTER me and i asked if he knew how long I would be waiting, since I’d been standing there for 15 minutes. He got mad and said he was with a customer! The customer said that he would be fine and he could go ahead and help me. So the employee threw his hands up exhaled and said how can I help you ma’am? I simply told him never mind. I could take my money elsewhere.
• BG

  Brice Gibson

  Dec 22, 2025
  1.0
  I hate waiting to pay. Why is it taking 20 minutes to pay for something. Only one person working the registers with 100 people in line. They trying to sell credit cards and memberships at the register holding up the line. I just wanna get outta here....
• JM

  Jarren McLean

  Dec 10, 2025
  5.0
  I don’t typically leave reviews unless I feel the necessity to bring awareness to a wider audience. Best Buy is by far my favorite store and I can’t count how many times I’ve been inside. I have never had better customer from Aasiyah. She showed exude extreme patience, thoroughness, and commitment and ensure every question and transaction I had was actioned in an appropriate professional manner. Promote to management. I will return again. Thanks Aasiyah for time and assistance.
• HB

  hasani brown

  Dec 2, 2025
  1.0
  ⭐ If I could give this location zero stars, I would. I have to be completely honest about the service I received at the Waldorf Best Buy / Geek Squad. I’ve been to numerous Best Buy locations over the years and never had an issue—until this one. I purchased a car radio on Black Friday and was told I needed to schedule a consultation first, and then I could come back later to add installation. That information turned out to be completely false. When I returned, they told me the only way to proceed was to return the radio, repurchase it at full price, and then add installation. Absolutely unacceptable. On top of that, the installers were extremely unprofessional—over-talking me, cutting me off, and not allowing me to explain anything. The lack of respect and basic customer service was surprising, especially from a company as large as Best Buy. This was, without question, the worst customer service experience I’ve ever had at any Best Buy, and I will not be returning to this location.

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