Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Upper Marlboro, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
1,105 reviews
5 stars
884
4 stars
102
3 stars
29
2 stars15
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of agents like Esha, Khalil, and Will.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their patience and thoroughness in assisting customers.
Wait Times
Customers frequently complained about long wait times, with some stating they waited over an hour for service, leading to frustration.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding poor service and disorganization, particularly in busy situations.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
- SSStephanie Santiago6 days ago5.0Trevor and Dewayne were absolutely fantastic. The customer service was beyond top tier. Would highly recommend them. Such a pleasant experience.
- LSlanie sNov 14, 20255.0My family visited this place today and we were assisted by sir Toby. He was very patient in every questions we had. He is accomodating ,and knowledgeable. He is very good at what he does. Keep up the good work your the best you deserve a promotion
- MBMohamed BahNov 12, 20255.0Duane Egypt was amazing! Me and my wife came in to upgrade our phones, and he took great care of us from start to finish. Super chill, patient, and honest — he explained everything clearly and made sure we got the best deal. It’s rare to find someone who actually makes the process enjoyable, but Duane did just that. Appreciate you, man!
- VAVENUS ALERTOct 29, 20255.0Persons were helpful And courteous. Very patient
- DLDarlene LeeOct 28, 20255.0The agent was absolutely wonderful! I’m a federal employee and times are tough right now! The agent took time to help me with all my concerns and issues! I really appreciate her knowledge and support! People like her make Verizon a great company to do business with!!!
Frequently Asked Questions About Verizon
What products and services does Verizon in Upper Marlboro offer?
Verizon in Upper Marlboro offers a full range of wireless devices including phones, tablets, smartwatches, accessories, device protection, mobile broadband, and Fios Home Internet. They also provide services like new lines, upgrades, and accessories.
What are the store hours for the Verizon location at 4 Watkins Park Dr?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does this Verizon store support in-store pickup?
Yes, the Verizon store at this location offers in-store pickup services.
What payment options are accepted at this Verizon retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa payment methods.
What brands of devices and accessories are available at Verizon in Upper Marlboro?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
How can customers schedule appointments or manage their Verizon services online?
Customers can use the My Verizon app available on the Apple App Store or visit the quick link at https://m.vzw.com/naR38wFT?locationcode=E249401 to schedule appointments and manage services.
What nearby dining options can customers visit before or after shopping at Verizon?
Nearby eateries include BurnBox Pizza, which offers pizza and chicken, and Smoothie King Largo, a smoothie juice bar and restaurant, perfect for a quick meal or refreshment.
Are there any nearby health or wellness services customers can access when visiting the Verizon store?
Yes, customers can find Watkins Park Family Dentistry and Omni Primary & Urgent Care nearby for dental and medical needs. Additionally, Cosmedica Natural Day Spa provides beauty and spa services nearby.
What shopping centers or stores are conveniently close to the Verizon location?
Watkins Park Plaza, a shopping center, and Apex African Market, which offers groceries and furniture, are conveniently close, allowing customers to combine errands in one trip.
Is Verizon in Upper Marlboro accessible to customers who use mobile NFC payments or require free Wi-Fi?
Yes, the store accepts mobile NFC payments and provides free Wi-Fi for customer convenience.