Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,663 reviews
5 stars
801
4 stars
251
3 stars
123
2 stars
69
1 star
419
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for rudeness and lack of knowledge.
Wait Times
Long wait times reported, even with appointments; customers often feel ignored or under-served.
Repair Issues
Frequent complaints about repair services, including incorrect information and unresolved issues after multiple visits.
Store Management
Concerns about management's responsiveness to customer complaints and issues, with some customers feeling dismissed.
Product Availability
Some customers experienced issues with product availability and order processing, leading to frustration.
- RBR. ButlerNov 16, 20255.0I went to this location to get assistance for one of my Apple products. When I entered the store I was greeted by Apple associates who had great personalities. Once they check me in I proceeded to the Genius Bar in which I was kindly greeted by Derrick who had a great personality, wealth of knowledge, and great customer service presentation. Derrick was very professional and was prompt in completing the service my device needed. Thank you Derrick and all the staff at this location. I greatly appreciate your assistance!
- SMSonya MNov 3, 20251.0Terrible customer service. I’m done with Apple.
- AHAvi HerskovitzOct 22, 20251.0Very rude and obnoxious reps within the store and manager clearly didn’t care to handle the situation. I would not recommend at all.
- BBBritni R BoldenOct 16, 20252.0The people are friendly, but it’s like the blind leading the blind. No one knows what’s going, I was told incorrect information 3 different times by 3 different people. I had an appointment and still was IN store for 3 hours had to leave, came back later and was told the phone was repaired and shouldn’t have any further issues. Three days later, same exact problem! I’m scared to ever even walk back in that place, scarred for life! Smh. Spoke to the manager Devin which he did apologize and saw the notes that I’d been there for over 6 hours! For an issue/repair that should have taken 45 min to an hour. Worse experience ever, I missed my evening engagement and was stuck because I literally had no phone. My appointment was set for 1:40 I didn’t receive my device back “fixed” until closing time, which was 8pm!
- ANAmirhossein NakhjavaniOct 10, 20251.0Do not buy from this store. I purchased an Apple Watch Ultra 3 online for in-store pickup. When I arrived to pick it up, I noticed that the box of the new Ultra 3 had already been opened. I told the employee that I didn’t want that one and asked for a replacement. They brought me another Apple Watch Ultra 3. However, the employee had already processed the trade-in for my old Apple Watch Ultra 2 on open box ultra 3. and Because of that , they couldn’t apply the previous trade-in credit to the replacement Ultra 3 ( not on box). To fix their mistake, they said they would send me an online Apple Gift Card instead of the trade-in payment. They did send the gift card—but it had no balance on it. I called Apple Support around ten times, but no one helped. The last representative told me to visit the store, but when I did, the staff said it wasn’t their responsibility since I purchased online—and they were very rude. Apple Support has been completely unable to correct the mistake made by the store employee. Even worse, the store manager refused to take any responsibility and said, “It’s not our fault.” In short, Apple took my old Ultra 2 for free, gave me nothing in return, and I am now paying monthly for the new Ultra 3. No one has resolved this issue, and no one at Apple has taken responsibility.
Frequently Asked Questions About Apple Towson Town Center
What products can I shop for at the Apple Towson Town Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Towson Town Center.
What services does Apple Towson Town Center offer?
The store offers technical support at the Genius Bar and assistance from Specialists to answer your questions and help you set up devices.
What are the regular store hours for Apple Towson Town Center?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Apple Towson Town Center have special holiday hours?
Yes, the store has varied holiday hours including closures on November 27 and December 25, and extended hours on select dates in late November and December.
Is Apple Towson Town Center wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule in-store pickup or delivery at Apple Towson Town Center?
Yes, the store offers both in-store pickup and delivery services.
What payment methods are accepted at Apple Towson Town Center?
The store accepts debit card payments and mobile NFC payments.
Does Apple Towson Town Center provide free Wi-Fi?
Yes, free Wi-Fi is available for customers inside the store.
Are there any clothing stores near Apple Towson Town Center where I can shop after visiting?
Yes, nearby clothing stores include Lucky Brand Towson, Madewell, J.Crew, Victoria's Secret, New York & Company, Abercrombie & Fitch, and others, offering various fashion items.
What dining options are available near Apple Towson Town Center?
Nearby dining options include Baba's Halal, a Mediterranean halal restaurant, Charleys Philly Steaks, and Starbucks for coffee and snacks.
Are there other electronics or mobile phone stores near Apple Towson Town Center?
Yes, BestBuy Mobile and Bose Showcase Store are nearby, offering additional electronics and mobile phone shopping options.