Best Buy

Reviews

• RF

  Rocio Fravega

  2 days ago
  1.0
  I went in for an iphone battery replacement. They said it was going to take 2-3 hours but they never called me back and on the website 24hs later was still showing that they were working on it. I decided to go the next day and ask to have my phone back, they said it’s been done for awhile and they were waiting for me to pick it up. When I looked at my phone I noticed my brand new screen protector was gone, to which they said they always have to remove them. I told them that I’ve never encountered this problem before, that my screen protector was brand new and that no one told me they’d get rid of it. Their response was that it wasn’t their fault and that I could buy a new one if I wanted. Terrible service. Can’t believe they’re an authorized apple service store. Never going back.
• BM

  Buddy Morris

  Feb 25, 2026
  1.0
  Purposely stood next to the TV I wanted for 40 mins to see if I needed help. Several employees walked passed me several times before I had to go to the front and beg for help. A non BestBuy did ask if I needed help beforehand however couldn't answer anything (AT&T rep), he tried. After I went to the front and asked for help, even then the employee that came to help me couldn't answer a question and a short with their answers. Overall the customer service wasnt up to par. Still purchased it due to price and It was a 45 min drive to the next one.
• JM

  John Macahia

  Feb 22, 2026
  4.0
  I went to this location for a return. The line is not that long but the waiting takes a while. Smooth transaction when returning an item. ❤️
• JC

  James Cloyd

  Feb 19, 2026
  5.0
  I really appreciate being able to see and handle products in person before making a purchase. The Total Tech plan is a huge plus too, especially with the AppleCare coverage included. For me, shopping here just makes sense.
• PW

  Peter wu

  Feb 10, 2026
  5.0
  I went to their store to buy a camera today. The staff member who served me was Gio. I knew nothing about cameras, but Gio was very patient in introducing their products to me and provided me with a lot of valuable information. Overall, he was very professional, patient, and friendly to customers. I would definitely recommend this store to my friends to buy electronics!