Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude or unhelpful interactions.
Product Availability
Several customers expressed frustration over product availability and misinformation regarding stock, leading to negative shopping experiences.
Knowledge of Staff
There are complaints about staff lacking knowledge about products, which resulted in customers receiving incorrect information.
Return Policy Issues
Customers reported dissatisfaction with the return policy, particularly regarding opened items and the handling of returns.
Positive Experiences
Despite the negatives, many customers shared positive experiences with specific employees who provided excellent service.
ST
Sandy Thomas
Dec 31, 2025
3.0
Visited the store as we were looking to buy a new laptop. Couldn't get the attention of any employees to help us with this purchase. Many of the laptops advertised on the website, were not available at this store. Ended up buying it online, it was delivered the next day, and because we live across the border in Delaware, we saved the sales tax.
RB
Richard Baidoo
Dec 29, 2025
4.0
The best place to shop your computers like Mac, HP and the rest....
BG
brittany gordon
Dec 28, 2025
5.0
Returns was quick and easy, cashier was friendly and helpful and they were busy.
MM
Michael
Dec 19, 2025
2.0
Went in to buy a phone Jitterbug for a friend that is handicap.. was told they can not hook up these phones and I was on my own.. they made me feel like I was a pain to them.. quess my purchase wasn't big enough for them.. will never go back
JD
Jair Devereaux
Dec 6, 2025
5.0
I hadn’t been to Washington St. Pub in about a month, and during the Christmas parade I stopped by for a good cup of coffee. They didn’t have any to-go cups on hand, but instead of turning me away, they actually went to another location just so I could leave with coffee. That level of service genuinely impressed me.
While I was waiting on the cups, I ordered an Old Fashioned and told the bartender to surprise me with something solid and flavorful. They delivered. One of the best Old Fashioneds I’ve had in a long time.
The only thing I’m curious about is the charge: my card showed a $100 authorization for the visit. I’m assuming it was just a temporary hold for the tab, but I want to confirm I didn’t accidentally order a $100 Old Fashioned. Otherwise, the service and overall experience were excellent.
What types of products can I find at Best Buy in Salisbury?
You can shop TVs, computers, appliances, cameras, home electronics, and more at Best Buy Salisbury.
What are the operating hours for Best Buy Salisbury?
Best Buy Salisbury is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Salisbury offer curbside pickup services?
Best Buy Salisbury offers curbside pickup services to make your shopping experience more convenient.
Is the Best Buy Salisbury location wheelchair accessible?
Yes, Best Buy Salisbury has a wheelchair accessible entrance for customer convenience.
Can I get technical support like computer repairs at this Best Buy?
Yes, Best Buy Salisbury provides Geek Squad services including IT support and computer repair.
What payment methods are accepted at Best Buy Salisbury?
Best Buy accepts checks and debit cards; cash-only is not required.
Does Best Buy Salisbury offer electronics recycling services?
Yes, customer can recycle their electronics at Best Buy Salisbury as they provide electronics recycling services.
Where can I get professional IT and computer repair services near Best Buy?
Geek Squad is located nearby and offers IT services and computer repairs, perfect for additional support or specialized services.
What dining options are available near Best Buy Salisbury for a meal or snack?
Near Best Buy, you can enjoy sweetFrog Premium Frozen Yogurt, Papa Johns Pizza, America’s Best Wings, and Plaza Tapatia for a variety of dining choices.
Are there any shopping centers or stores close to Best Buy Salisbury for additional shopping needs?
Yes, The Commons shopping center and Michaels Stores are nearby, offering more retail and hobby shopping options.