Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and lack of assistance.
Product Availability
Several customers expressed frustration over advertised products not being available in-store, leading to lost sales.
Staff Knowledge
There are complaints about staff lacking knowledge about products, which resulted in misinformation and unsatisfactory customer experiences.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers noted issues with staffing levels during busy times.
Return Policy Issues
Customers reported dissatisfaction with the return policy and experiences related to returns, including delays and lack of support.
WW
William
Feb 17, 2026
3.0
I have been trying so hard to justify a couple new tvs. I have a very nice a few years old Samsung. The new ones are not as crisp. The LG is. The better ones are too large for the space and they dont really make then small enough skipping from 32" not so sharp to 43" $1k+. This Best Buy is a bit too small and sadly in competition with two other places locals overshop. I say this because the Marshall speaker I wanted wasnt displayed. The (3) help was fantastic except one lady that ignored me. I want a Samsung because it screen casts without separate wifi. Sadly, I couldn't get past the pixelation of the tvs which isnt noticable on my older 32" at home.
MM
Michael McClymont
Feb 7, 2026
5.0
Great customer service
LG
Laura Gaines
Jan 28, 2026
5.0
The staff is always very helpful
MA
Marilyn Ailes
Jan 14, 2026
1.0
They automatically forward calls overseas. If you leave something in the store you are totally out of luck! Horrible phone tree!
ST
Sandy Thomas
Dec 31, 2025
3.0
Visited the store as we were looking to buy a new laptop. Couldn't get the attention of any employees to help us with this purchase. Many of the laptops advertised on the website, were not available at this store. Ended up buying it online, it was delivered the next day, and because we live across the border in Delaware, we saved the sales tax.
What types of products can I find at Best Buy in Salisbury?
You can shop TVs, computers, appliances, cameras, home electronics, and more at Best Buy Salisbury.
What are the operating hours for Best Buy Salisbury?
Best Buy Salisbury is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Salisbury offer curbside pickup services?
Best Buy Salisbury offers curbside pickup services to make your shopping experience more convenient.
Is the Best Buy Salisbury location wheelchair accessible?
Yes, Best Buy Salisbury has a wheelchair accessible entrance for customer convenience.
Can I get technical support like computer repairs at this Best Buy?
Yes, Best Buy Salisbury provides Geek Squad services including IT support and computer repair.
What payment methods are accepted at Best Buy Salisbury?
Best Buy accepts checks and debit cards; cash-only is not required.
Does Best Buy Salisbury offer electronics recycling services?
Yes, customer can recycle their electronics at Best Buy Salisbury as they provide electronics recycling services.
Where can I get professional IT and computer repair services near Best Buy?
Geek Squad is located nearby and offers IT services and computer repairs, perfect for additional support or specialized services.
What dining options are available near Best Buy Salisbury for a meal or snack?
Near Best Buy, you can enjoy sweetFrog Premium Frozen Yogurt, Papa Johns Pizza, America’s Best Wings, and Plaza Tapatia for a variety of dining choices.
Are there any shopping centers or stores close to Best Buy Salisbury for additional shopping needs?
Yes, The Commons shopping center and Michaels Stores are nearby, offering more retail and hobby shopping options.
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