Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and lack of assistance.
Product Availability
Several customers expressed frustration over product availability and misinformation regarding stock, leading to negative shopping experiences.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers noted issues with staffing and long wait times.
Return Policy
Customers were dissatisfied with the return policy, particularly regarding opened items and the handling of refunds.
Sales Assistance
While some employees were noted for their knowledge and helpfulness, others were criticized for being unhelpful or misinformed.
MR
Mary Regan
4 days ago
5.0
BRYAN WAS EXCELLENT. THE SERVICE THE Best,will go back again. BRYAN EFFICIENTLY ANSWERED ALL OUR QURSTIONS. 65 INCH Qled tv
BH
Bob Hinds
Oct 23, 2025
1.0
Visited the Salisbury Best Buy yesterday to purchase a 75 inch Samsung TV and surround sound system. We browsed around the TVs in the back of the store and not one salesperson offered to assist us. Finally I walked over to an associate with a ponytail and asked him for help with the TVs and he said he would see if somebody might help us. After 10 minutes and no help we left, and will never set foot in Best Buy again.
DP
David Perry
Oct 21, 2025
5.0
Very nice staff and lots of products
LH
Lisa Hammett
Oct 19, 2025
1.0
Not very pleasant experience in store or on the phone. They lost a appliance sale because of the virtual sales person on the phone and not being acknowledged in store. If I'm not important enough to acknowledge then neither is my money.
JP
Josephine Paoletti
Oct 19, 2025
5.0
Friendly helpful staff, quick check out. They even processed a return without any issues
What types of products can I find at Best Buy in Salisbury?
You can shop TVs, computers, appliances, cameras, home electronics, and more at Best Buy Salisbury.
What are the operating hours for Best Buy Salisbury?
Best Buy Salisbury is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Salisbury offer curbside pickup services?
Best Buy Salisbury offers curbside pickup services to make your shopping experience more convenient.
Is the Best Buy Salisbury location wheelchair accessible?
Yes, Best Buy Salisbury has a wheelchair accessible entrance for customer convenience.
Can I get technical support like computer repairs at this Best Buy?
Yes, Best Buy Salisbury provides Geek Squad services including IT support and computer repair.
What payment methods are accepted at Best Buy Salisbury?
Best Buy accepts checks and debit cards; cash-only is not required.
Does Best Buy Salisbury offer electronics recycling services?
Yes, customer can recycle their electronics at Best Buy Salisbury as they provide electronics recycling services.
Where can I get professional IT and computer repair services near Best Buy?
Geek Squad is located nearby and offers IT services and computer repairs, perfect for additional support or specialized services.
What dining options are available near Best Buy Salisbury for a meal or snack?
Near Best Buy, you can enjoy sweetFrog Premium Frozen Yogurt, Papa Johns Pizza, America’s Best Wings, and Plaza Tapatia for a variety of dining choices.
Are there any shopping centers or stores close to Best Buy Salisbury for additional shopping needs?
Yes, The Commons shopping center and Michaels Stores are nearby, offering more retail and hobby shopping options.