Cricket Wireless Authorized Retailer

Reviews

• CC

  Celeste Cohen

  Sep 24, 2025
  5.0
  Everyone is amazing!
• GV

  Griot Vargas

  May 22, 2025
  1.0
  I went there recently on Wednesday 5/21/2025 to pay a bill. There was a Latina woman running the payments at the cash register. I tried paying my phone bill with Apple Pay and their system failed to complete the transaction. She was extremely rude in helping me get the payment done over the phone and basically refused to help me. I feel strongly that this was racially motivated because the whole time she was talking about me in fluent Spanish on the store phone. Try avoiding this store and their contactless payment system, especially if she’s there.
• SB

  slippery biscuit

  Apr 29, 2025
  1.0
  this short girl with brown hair I think she’s hispanic that work here is NO help. My mother went in asking kindly for help and this girl was making excuses to not do her job. As my mother was walking out the lady laughed and said “oh are you mad”. What? Nobody gave her a reason to act that way, I went today and she couldn’t help me with my phone either my SIM card was locked so I needed a new SIM card she told me she couldn’t do anything that I COULD call customer service and their would be a 50/50 percent chance they could unlock it but it wouldn’t unlock for 6 MORE MONTHS and I said okay then when I got on the phone with customer service they helped me in 5 MINUTES they told me I could’ve done all of this when I went to the cricket store. They were confused themselves why she didn’t even try. I’ve never wrote a review before but after that someone NEEDS to hold her accountable.
• EH

  Emily Hammond

  Dec 7, 2024
  5.0
  I misplaced my SIM card when I switched it out for a European one on vacation. After getting to the Cricket store to replace it, I also realized that I had left my photo identification in my travel bag. Luzi worked with me to find alternative methods of identification rather than send me away without my phone working. She established my identity and installed and tested the new SIM before returning my phone to me. So delightful to meet an employee so sensitive to my needs and so willing to take extra steps to help me. Good job, Luzi!!
• RS

  Robin Stiffler

  Jan 28, 2020
  1.0
  This store is to close at 8pm. I was there at 8:45 and parked. I then went to open door and they already locked it and the open sign turned off. The person on duty was just sitting inside. Just lost my business. I'll go somewhere else!!!!

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