Cricket Wireless Authorized Retailer

Reviews

• KH

  Kim Harrison

  Apr 1, 2026
  1.0
  I arrived at the store the open sign was on, but the door was locked. I knocked on the door several times, but no one answered maybe after waiting 15 minutes a young lady came from out the back and open the door. They could at least put a sign on the door that say out to lunch or something. I came to get my online purchase activated because the self activation was not working to find out even though I purchased a SIM card from their online store I had to purchase another one in the store how frustrating. The young lady was not that friendly and seemed to be talking to her boyfriend on the phone in her ear and kept saying “Yeah Babe”. Then the store phone rung and she said “oh the owner is calling”. Her voice changed like she was a the professional customer service of the year employee still while waiting on me she decided to have a whole conversation about how is she worked today to try to generate sales to the owner. I’m just confused. Where is good customer service? .
• ER

  Eduardo Rodriguez

  Feb 28, 2026
  1.0
  Es el peor servicio al cliente está una señora atendiendo que la neta creo que nunca le dieron clases de como tratar al cliente i al final no sabe nd de lo que uno le pide
• GV

  Griot Vargas

  May 22, 2025
  1.0
  I went there recently on Wednesday 5/21/2025 to pay a bill. There was a Latina woman running the payments at the cash register. I tried paying my phone bill with Apple Pay and their system failed to complete the transaction. She was extremely rude in helping me get the payment done over the phone and basically refused to help me. I feel strongly that this was racially motivated because the whole time she was talking about me in fluent Spanish on the store phone. Try avoiding this store and their contactless payment system, especially if she’s there.
• EH

  Emily Hammond

  Dec 7, 2024
  5.0
  I misplaced my SIM card when I switched it out for a European one on vacation. After getting to the Cricket store to replace it, I also realized that I had left my photo identification in my travel bag. Luzi worked with me to find alternative methods of identification rather than send me away without my phone working. She established my identity and installed and tested the new SIM before returning my phone to me. So delightful to meet an employee so sensitive to my needs and so willing to take extra steps to help me. Good job, Luzi!!
• RS

  Robin Stiffler

  Jan 28, 2020
  1.0
  This store is to close at 8pm. I was there at 8:45 and parked. I then went to open door and they already locked it and the open sign turned off. The person on duty was just sitting inside. Just lost my business. I'll go somewhere else!!!!

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