Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 14937-C Shady Grove Rd in Rockville, MD 20850
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
214 reviews
5 stars
170
4 stars3
3 stars1
2 stars
5
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Wayne and Darrell.
Technical Assistance
Customers appreciated the thorough assistance provided in setting up devices and understanding service plans, although some reported issues with technical problems.
Long Wait Times
Several reviews mentioned long wait times and staffing shortages, leading to frustration among customers.
Sales Practices
Some customers expressed dissatisfaction with aggressive sales tactics and unclear pricing, particularly regarding activation fees.
Mixed Experiences
While many had positive experiences, there were notable complaints about unprofessional behavior from certain staff members and unresolved issues.
- CSClyde StraughnOct 30, 20255.0Andy was fantastic, very professional and very helpful
- RLRoger LOct 25, 20255.0Muhammad has been a fantastic tech representative, helping us seamlessly port over from another carrier. He took the time to prepare thoroughly, worked closely with our team, and guided us through each step to ensure a successful cutover. He also secured a great rate for our SMB account. I would definitely recommend him without hesitation!
- AMAnne So MOct 9, 20255.0I wish I could give more stars. My phone died and because I am useless with technology I needed everything done, backed up, reinitialized etc… the two gentlemen there stayed till after 8pm to help me. They were awesome and not just with me but with everyone who entered the store! Special back for the younger gentleman who spoke so many different languages he could help 3 different language speaking people including me with French! These two deserve all the appreciation not just for their wonderful energy but also absolute competence on the subjects brought up. I highly recommend that store! Thanks again for everything.
- BLB LOct 1, 20255.0Extremely helpful and knowledgeable! Helped me understand my service plan and locate needed accessories.
- ELEsther LubarSep 24, 20255.0The team was very helpful and friendly at this store
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store at 14937 Shady Grove Rd in Rockville, MD?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What brands does Russell Cellular offer at its Rockville Verizon store?
They offer major brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Does Verizon Rockville provide in-store pickup for orders?
Yes, the store offers in-store pickup services.
What payment methods are accepted at the Verizon Rockville location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I reach the Verizon Rockville store by phone or email?
Yes, you can call them at +1 301-279-8860 or email rockville2.md@russellcellular.com.
Is the Verizon Rockville store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What services does the Verizon Rockville store provide?
They offer wireless service, mobile service, home phone service, home internet, and Fios Home Internet.
Are there any tutoring centers near the Verizon Rockville store for visitors interested in educational services?
Yes, C2 Education, a tutoring center and educational services provider, is located nearby and could be a convenient visit before or after shopping at Verizon.
What dining options are close to the Verizon store in Rockville?
Nearby, you can find Jersey Mike's Subs for sandwiches, Moby Dick House of Kabob for Middle Eastern cuisine, Bento Sushi for sushi lovers, and Smoothie King for smoothies and quick meals.
If I'm visiting the Verizon Rockville store, what other shopping conveniences are nearby?
Nearby shopping includes Montgomery County Liquor and Wine (Fallsgrove) for beverages, Art & Frame Depot for arts and crafts supplies, Safeway for groceries and pharmacy needs, and GameStop for video games.