Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 14937-C Shady Grove Rd in Rockville, MD 20850
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
224 reviews
5 stars
180
4 stars3
3 stars1
2 stars
5
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Wayne and Darrell.
Long Wait Times
Several reviews noted long wait times and staffing shortages, leading to frustration among customers.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences with service and management, indicating inconsistency in service quality.
Sales Practices
There were complaints about aggressive sales tactics and issues with billing transparency, leading to dissatisfaction among some customers.
- PCP Cruise3 days ago5.0This was one of the best experiences I’ve had in purchasing a new phone and transferring the data Thanks to all the people at the Verizon store 😊we will definitely recommend this store 👍
- JJJeffDec 22, 20255.0I came to this location to return some Verizon hardware and was told that they're not a corporate location. With that said, the conversation could have ended there, but the person had nice small talk and told me where the local store was I could go to. Was annoying I could not return the hardware at this location, but the guy explained it completely and I redirected my annoyance.
- JEJ ExploresDec 17, 20255.0Great customer service
- SASonny AhujaDec 1, 20255.0Great service. Mohammed explained everything that I needed to know about the new phone as well as guide me through my monthly charges. He has taken care of my needs for the past three years. Highly recommended.
- DMDarry MaNov 29, 20255.0Andy O. was so helpful and patient with us during Thanksgiving weekend. He was very knowledgeable, quick, and down to earth. Gave us great suggestions and honest recommendations. Verizon has two new customers because of him! Thank you, Gracias and Xie xie, Andy!!!
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store at 14937 Shady Grove Rd in Rockville, MD?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What brands does Russell Cellular offer at its Rockville Verizon store?
They offer major brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Does Verizon Rockville provide in-store pickup for orders?
Yes, the store offers in-store pickup services.
What payment methods are accepted at the Verizon Rockville location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I reach the Verizon Rockville store by phone or email?
Yes, you can call them at +1 301-279-8860 or email rockville2.md@russellcellular.com.
Is the Verizon Rockville store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What services does the Verizon Rockville store provide?
They offer wireless service, mobile service, home phone service, home internet, and Fios Home Internet.
Are there any tutoring centers near the Verizon Rockville store for visitors interested in educational services?
Yes, C2 Education, a tutoring center and educational services provider, is located nearby and could be a convenient visit before or after shopping at Verizon.
What dining options are close to the Verizon store in Rockville?
Nearby, you can find Jersey Mike's Subs for sandwiches, Moby Dick House of Kabob for Middle Eastern cuisine, Bento Sushi for sushi lovers, and Smoothie King for smoothies and quick meals.
If I'm visiting the Verizon Rockville store, what other shopping conveniences are nearby?
Nearby shopping includes Montgomery County Liquor and Wine (Fallsgrove) for beverages, Art & Frame Depot for arts and crafts supplies, Safeway for groceries and pharmacy needs, and GameStop for video games.