Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11530-C Rockville Pike in Rockville, MD 20852
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
365 reviews
5 stars
251
4 stars
33
3 stars
11
2 stars4
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Joshua, Ramon, and Cesar, highlighting their patience and knowledge.
Store Operations
Several reviews mentioned issues with store hours, including being closed during posted hours and long wait times for service.
Sales Practices
Customers expressed frustration with upselling tactics and discrepancies in pricing and promotions, leading to distrust in the store's practices.
Overall Experience
While some customers had positive experiences, many reported dissatisfaction with service quality, leading to a mixed overall impression of the store.
- MNMelissa Ng5 days ago5.0The customer rep (Aneya) who took care of replacing g my old iPhone with a newer model iPhone was courteous and displayed knowledge of his job. He was very helpful and completed the change without snags. I recommend this Verizon Russell store.
- CHchristine hofilenaJan 2, 20265.0Our first time using Verizon and Eddie Ortega was Excellent!!! He provided a service above and beyond and extremely knowledgeable!! Very rare find nowadays Thank you Eddie for your amazing service and dedication!!! He made sure that our transfer service was seamlessly integrated and walked us through the process… You should hire more ppl like him to work for your store !!
- CRCindy RamseyJan 1, 20265.0Great service! Very helpful and patient. Much better than the other store on the Pike!
- BGBeans GDec 28, 20251.0Where is this store? This says Open, but when I arrived all I saw was a 711.
- FVFred VorckDec 13, 20255.0The guys here are totally problem focused and will solve your issue. I wouldn't buy a phone here, it's for account problems and equipment returns.
Frequently Asked Questions About Verizon
Where is the Verizon Russell Cellular store located in Rockville, MD?
The Verizon Russell Cellular store is located at 11530 Rockville Pike, Ste C, Rockville, MD 20852.
What are the operating hours of the Verizon Russell Cellular store in Rockville?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
What types of products can I find at this Verizon authorized retailer?
You can find Verizon Wireless products, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
Does the store offer in-store pickup services?
Yes, in-store pickup is available at the Rockville location.
Which brands does Verizon Russell Cellular carry at their Rockville store?
They carry brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What payment methods are accepted at the Verizon Russell Cellular store?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon Russell Cellular store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there any nearby coffee shops where I can grab a drink before visiting Verizon?
Yes, Dunkin Donuts is nearby, offering coffee and bakery items suitable for a quick stop before or after your visit.
What nearby places can I visit for a beauty treatment around the Verizon Russell Cellular store in Rockville?
Nearby beauty and spa options include Salon MLK, Luxury Lashes, Mirage Nails, Gina Beauty Salon, and Palm Beach Tan.
Are there any fitness or sporting facilities near the Verizon store in Rockville?
Yes, Rock Steady Boxing Rockville and Champion Boxing & Fitness are nearby gyms offering boxing classes and martial arts instruction you might want to check out.