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Brand Certified

Verizon

4.1
(374 reviews)

Business Details

(240) 397-9951

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11530-C Rockville Pike in Rockville, MD 20852

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
11530 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

4.1
374 reviews
5 stars
255
4 stars
33
3 stars
11
2 stars
4
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of individuals providing excellent service.

Store Operations

Several reviews highlighted issues with store hours, including being closed during posted hours and long wait times for service.

Sales Practices

There were complaints about misleading sales practices, including issues with trade-in values and upselling tactics that led to customer dissatisfaction.

Cleanliness and Organization

Some customers noted that the store was organized and clean, while others reported unsanitary conditions and a lack of COVID precautions.
  • RC
    Ray Chestnut
    Feb 19, 2026
    5.0
    Fast, polite, and professional.
  • DH
    Diane H
    Jan 14, 2026
    5.0
    I came to the store to trade in my old phone for a new one. Enea, who assisted me, took great care in describing the features of various models and made sure I ended up with the best phone for my needs and the best Verizon plan going forward. He transferred everything to the new phone without an hitch, and answered my many questions. The store was organized and clean, and all of the staff were friendly and helpful. I was worried that the process of upgrading my phone would be troublesome, but as it turns out, I was extremely pleased with the experience - great store, great staff, great service.
  • MN
    Melissa Ng
    Jan 7, 2026
    5.0
    The customer rep (Aneya) who took care of replacing g my old iPhone with a newer model iPhone was courteous and displayed knowledge of his job. He was very helpful and completed the change without snags. I recommend this Verizon Russell store.
  • CH
    christine hofilena
    Jan 2, 2026
    5.0
    Our first time using Verizon and Eddie Ortega was Excellent!!! He provided a service above and beyond and extremely knowledgeable!! Very rare find nowadays Thank you Eddie for your amazing service and dedication!!! He made sure that our transfer service was seamlessly integrated and walked us through the process… You should hire more ppl like him to work for your store !!
  • CR
    Cindy Ramsey
    Jan 1, 2026
    5.0
    Great service! Very helpful and patient. Much better than the other store on the Pike!

Frequently Asked Questions About Verizon

Where is the Verizon Russell Cellular store located in Rockville, MD?

The Verizon Russell Cellular store is located at 11530 Rockville Pike, Ste C, Rockville, MD 20852.

What are the operating hours of the Verizon Russell Cellular store in Rockville?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.

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