Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11530-C Rockville Pike in Rockville, MD 20852
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
355 reviews
5 stars
242
4 stars
33
3 stars
11
2 stars4
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Ramon, Cesar, and Amanda for their exceptional service.
Store Hours
Several reviews mentioned issues with the store not opening on time or closing early, leading to frustration among customers.
Sales Practices
There were complaints about aggressive upselling tactics and misinformation regarding promotions, leading to dissatisfaction with the sales process.
Long Wait Times
Customers frequently reported long wait times, especially during busy periods, which negatively impacted their experience.
Store Conditions
Some reviews noted poor store conditions, including cleanliness issues and a lack of COVID-19 precautions, which made customers uncomfortable.
- BMBianca G. MartinezOct 31, 20251.0Imagine waiting over an hour to do a simple bill payment and they tell you to go to a cooperate store to do that. You could’ve told us that an hour before but because you weren’t making commission off of me and I needed customer service you didn’t care. The region’s ASR will be hearing from me. What a lousy store.
- HSH SteinOct 5, 20255.0Joshua was as good a customer rep as anyone could want. He helped me get my new phone and took care of all the details so well. He made it easy for me!
- HSHenry SpevakSep 29, 20255.0Today at11530 Rockville Pike Verizon/FIOS, your associate Mr. Joshua Corboisier ( sp? )was extremely helpful to me. He saved me a great deal of money ( I’m 78 and these days money isn’t child’s play. ) He did an overall excellent job IMHO
- PBPeter BelfordSep 10, 20255.0Great customer service
- NMNicholas McNeillAug 25, 20255.0Super chill guy working there. Very patient even when there was a long line. Succinct, to the point, helpful and knowledgeable while being efficient.
Frequently Asked Questions About Verizon
Where is the Verizon Russell Cellular store located in Rockville, MD?
The Verizon Russell Cellular store is located at 11530 Rockville Pike, Ste C, Rockville, MD 20852.
What are the operating hours of the Verizon Russell Cellular store in Rockville?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
What types of products can I find at this Verizon authorized retailer?
You can find Verizon Wireless products, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
Does the store offer in-store pickup services?
Yes, in-store pickup is available at the Rockville location.
Which brands does Verizon Russell Cellular carry at their Rockville store?
They carry brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What payment methods are accepted at the Verizon Russell Cellular store?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon Russell Cellular store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there any nearby coffee shops where I can grab a drink before visiting Verizon?
Yes, Dunkin Donuts is nearby, offering coffee and bakery items suitable for a quick stop before or after your visit.
What nearby places can I visit for a beauty treatment around the Verizon Russell Cellular store in Rockville?
Nearby beauty and spa options include Salon MLK, Luxury Lashes, Mirage Nails, Gina Beauty Salon, and Palm Beach Tan.
Are there any fitness or sporting facilities near the Verizon store in Rockville?
Yes, Rock Steady Boxing Rockville and Champion Boxing & Fitness are nearby gyms offering boxing classes and martial arts instruction you might want to check out.