Business Details
11530 Rockville Pike, Rockville, MD
20852, United States
Certified by Verizon • Feb 22, 2026
(240) 397-9951
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/rockville-1-md
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11530-C Rockville Pike in Rockville, MD 20852
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.1
374 reviews
5 stars
255
4 stars
33
3 stars
11
2 stars4
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of individuals providing excellent service.
Store Operations
Several reviews highlighted issues with store hours, including being closed during posted hours and long wait times for service.
Sales Practices
There were complaints about misleading sales practices, including issues with trade-in values and upselling tactics that led to customer dissatisfaction.
Cleanliness and Organization
Some customers noted that the store was organized and clean, while others reported unsanitary conditions and a lack of COVID precautions.
- RCRay ChestnutFeb 19, 20265.0Fast, polite, and professional.
- DHDiane HJan 14, 20265.0I came to the store to trade in my old phone for a new one. Enea, who assisted me, took great care in describing the features of various models and made sure I ended up with the best phone for my needs and the best Verizon plan going forward. He transferred everything to the new phone without an hitch, and answered my many questions. The store was organized and clean, and all of the staff were friendly and helpful. I was worried that the process of upgrading my phone would be troublesome, but as it turns out, I was extremely pleased with the experience - great store, great staff, great service.
- MNMelissa NgJan 7, 20265.0The customer rep (Aneya) who took care of replacing g my old iPhone with a newer model iPhone was courteous and displayed knowledge of his job. He was very helpful and completed the change without snags. I recommend this Verizon Russell store.
- CHchristine hofilenaJan 2, 20265.0Our first time using Verizon and Eddie Ortega was Excellent!!! He provided a service above and beyond and extremely knowledgeable!! Very rare find nowadays Thank you Eddie for your amazing service and dedication!!! He made sure that our transfer service was seamlessly integrated and walked us through the process… You should hire more ppl like him to work for your store !!
- CRCindy RamseyJan 1, 20265.0Great service! Very helpful and patient. Much better than the other store on the Pike!
Frequently Asked Questions About Verizon
Where is the Verizon Russell Cellular store located in Rockville, MD?
The Verizon Russell Cellular store is located at 11530 Rockville Pike, Ste C, Rockville, MD 20852.
What are the operating hours of the Verizon Russell Cellular store in Rockville?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
What types of products can I find at this Verizon authorized retailer?
You can find Verizon Wireless products, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
Does the store offer in-store pickup services?
Yes, in-store pickup is available at the Rockville location.
Which brands does Verizon Russell Cellular carry at their Rockville store?
They carry brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What payment methods are accepted at the Verizon Russell Cellular store?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon Russell Cellular store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there any nearby coffee shops where I can grab a drink before visiting Verizon?
Yes, Dunkin Donuts is nearby, offering coffee and bakery items suitable for a quick stop before or after your visit.
What nearby places can I visit for a beauty treatment around the Verizon Russell Cellular store in Rockville?
Nearby beauty and spa options include Salon MLK, Luxury Lashes, Mirage Nails, Gina Beauty Salon, and Palm Beach Tan.
Are there any fitness or sporting facilities near the Verizon store in Rockville?
Yes, Rock Steady Boxing Rockville and Champion Boxing & Fitness are nearby gyms offering boxing classes and martial arts instruction you might want to check out.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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