Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,016 reviews
5 stars
1,549
4 stars
697
3 stars
327
2 stars
124
1 star
319
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were criticized for being unprofessional and unresponsive.
Product Availability
Many customers expressed frustration with product availability, particularly regarding open box items and stock levels, leading to dissatisfaction.
Store Experience
The store layout and atmosphere received positive remarks, but issues with staff responsiveness and professionalism detracted from the overall experience.
Delivery and Installation Issues
Numerous complaints were made about delivery and installation services, highlighting poor communication and execution.
Staff Training
There is a clear need for improved staff training, as several reviews noted a lack of product knowledge and customer service skills among employees.
- ZLZaynah L.Nov 13, 20255.0I was a little nervous about booking Best Buy for our dash camera install since we purchased the dash cams and hardwire kit elsewhere, but I’m so glad we did. GG installed the 3-camera dash cam system seamlessly and tucked all the wires. He took the time to let me choose the camera placement, shared his recommendations, and then gave a clear walkthrough on how to use everything afterward. Any wires that weren’t used were neatly put aside for me. The install looks clean and professional, and the price was unbeatable. I drove out of my way to this Best Buy and hoped for the best. We’re really grateful and couldn’t be happier with GG’s work. Bonus: There is a comfortable seating area, but there are plenty of shops and restaurants nearby to explore while you wait for your service to be completed.
- AFAlvino FlowersNov 12, 20253.0It had everything I wanted so I can honestly say I had a good experience
- JFJulie FanburgOct 31, 20255.0Fahad who works for AT&T inside the store is so helpful. I am an AT&T customer but he helped me with other BestBuy products that I’ve now purchased, quite happily. If the whole store had Fahad managing, your customer service would be 5-stars and protect your brand and loyalty. As someone who hires for a living, I’m all about customer service. As a consumer, ask for him for all your electronics needs. If you’re management reading this, trust me: you want to keep this guy and have him train your teams. The economy is rough. Feeling you are valued as a customer is what will (and does) make all the difference. Thank you for having him here to help me today!
- JCJo CollinsOct 16, 20255.0Tania assisted me with the purchase of a Galaxy 7 Flip phone. She patiently listened to my questions and politely provided the answers with facts. Her customer service was a 10+! I am very pleased with my purchase experience. Again, thank you Tania. Great job!
- TPTamir PardessOct 9, 20251.0Horrible experience - Rockville Branch I ordered online with a representative on the phone who promised same-day delivery, so I canceled a different Amazon order. Later that evening, another rep told me it was a mistake and I had to cancel and repurchase - promising it would arrive by 10:45 AM the next day. I went through the hassle, paid again, and then got a cancellation email the next morning. When I called back, they said they couldn’t honor the same price and wanted $300 more! Terrible customer service and communication. I’ll never buy from Best Buy again. will stick with Amazon instead.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Rockville?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Rockville.
What are the store hours for Best Buy Rockville?
Best Buy Rockville is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Rockville offer in-store and curbside pickup?
Best Buy Rockville offers in-store pickup but does not have curbside pickup available.
Is the Best Buy Rockville store wheelchair accessible?
Yes, Best Buy Rockville has a wheelchair accessible entrance for customers.
Can I get repair or service support at Best Buy Rockville?
Yes, Best Buy Rockville offers service and repair, including Geek Squad support.
What payment methods does Best Buy Rockville accept?
Best Buy Rockville accepts debit cards and does not require cash only payments.
What nearby food options are available around Best Buy Rockville?
Nearby food options include Sunflour Bakery for baked goods, A & J Restaurant for dim sum and Taiwanese cuisine, Bubbles & Tea for bubble tea, and Ledo Pizza for Italian food.
Are there any beauty or spa services near Best Buy Rockville?
Yes, nearby beauty and spa services include Lashes by Genyfer, Sarah Simpson Hair, Salon Lofts, Gentlemen's Best Grooming Barbershop, Dior Hair Studio, and Spa 1669.
How can nearby car dealerships assist customers visiting Best Buy Rockville?
Nearby dealerships like Land Rover Rockville, Tesla, Audi of Rockville, BMW of Rockville, and Passport Mini of Montgomery County offer vehicle services that could be convenient for customers combining errands.
Where can I find Geek Squad services near Best Buy Rockville?
Geek Squad services are located nearby Best Buy Rockville and provide IT service and computer repair, complementing your electronics purchases at Best Buy.