Brand Certified
Best Buy
4.0(3059 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
1200 Rockville Pike, Rockville, MD
20852, United States
Certified by Best Buy • Feb 22, 2026
(301) 984-1479
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/md/rockville/1200-rockville-pike-293.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.0
3,059 reviews
5 stars
1,579
4 stars
699
3 stars
329
2 stars
125
1 star
327
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for being unresponsive or unprofessional.
Product Availability
Customers reported issues with product availability and fulfillment, including receiving incorrect items and problems with open box products lacking essential components.
Store Experience
The store layout and atmosphere received positive remarks, but many customers expressed frustration with long wait times and lack of assistance from staff.
Installation Services
Installation services were frequently mentioned as problematic, with customers experiencing delays and miscommunication regarding scheduled services.
- AHAndrew HFeb 17, 20261.0Seriously understaffed - even going off peak hours, nobody is available to assist.
- HRHoward RFeb 10, 20265.0I buy all our electronics here. Staff is knowledgeable and friendly. Prices seem fair. I love that the staff are not on commission, so they can be a partner in picking the right thing for me.
- OBOzan BaskaraFeb 7, 20261.015 day return window is a joke. The customer service both in store and the 800-number is a joke. I’ve been a BestBuy credit card holder for years and been shopping for years to support my local businesses, but I am done. Having bought the M4 Mac Mini and the Satechi dock, they wouldn’t let me swap the dock for the correct version even 30 days out. I will stop buying at Best Buy and go buy at Microcenter or online retailers with a much better window and much more flexible customer service. You’ve lost a loyal customer.
- SKSatyendra KishoreFeb 7, 20265.0One stop shop for all electronic needs. They have professional teams to help in selection and purchase of items.
- ACAndrew CJan 24, 20261.0Poor customer experience and internal disconnect I received the wrong item (ordered an Apple watch and received a cable) and contacted Best Buy support. After being told via email that the investigation was complete and that I could return the item in store, I went to a Best Buy location to do exactly that. The store representative refused to process the return and told me I had to mail it back instead, directly contradicting Best Buy’s own email instructions. This has resulted in multiple unnecessary phone calls, trips to Best Buy, and additional time spent dealing with FedEx—all because Best Buy failed to deliver the correct product and cannot align its internal processes. This experience shows a serious lack of coordination between customer support and in-store staff. For a company of this size, this level of dysfunction is unacceptable.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Rockville?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Rockville.
What are the store hours for Best Buy Rockville?
Best Buy Rockville is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Rockville offer in-store and curbside pickup?
Best Buy Rockville offers in-store pickup but does not have curbside pickup available.
Is the Best Buy Rockville store wheelchair accessible?
Yes, Best Buy Rockville has a wheelchair accessible entrance for customers.
Can I get repair or service support at Best Buy Rockville?
Yes, Best Buy Rockville offers service and repair, including Geek Squad support.
What payment methods does Best Buy Rockville accept?
Best Buy Rockville accepts debit cards and does not require cash only payments.
What nearby food options are available around Best Buy Rockville?
Nearby food options include Sunflour Bakery for baked goods, A & J Restaurant for dim sum and Taiwanese cuisine, Bubbles & Tea for bubble tea, and Ledo Pizza for Italian food.
Are there any beauty or spa services near Best Buy Rockville?
Yes, nearby beauty and spa services include Lashes by Genyfer, Sarah Simpson Hair, Salon Lofts, Gentlemen's Best Grooming Barbershop, Dior Hair Studio, and Spa 1669.
How can nearby car dealerships assist customers visiting Best Buy Rockville?
Nearby dealerships like Land Rover Rockville, Tesla, Audi of Rockville, BMW of Rockville, and Passport Mini of Montgomery County offer vehicle services that could be convenient for customers combining errands.
Where can I find Geek Squad services near Best Buy Rockville?
Geek Squad services are located nearby Best Buy Rockville and provide IT service and computer repair, complementing your electronics purchases at Best Buy.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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