Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unhelpful staff.
Product Availability
Several customers experienced issues with product availability and order fulfillment, including missing items and canceled orders.
Store Experience
The store layout and atmosphere received positive remarks, but there were complaints about the need for better staff training and customer service skills.
Installation Issues
Customers reported significant problems with installation services, including miscommunication and unprofessional handling of appliance installations.
Pricing Concerns
Some customers found prices to be high compared to competitors, and there were complaints about the handling of open box items.
RB
Ryan Buckner
2 days ago
5.0
I won’t shop at Best Buy but they are the only place I have found that will install your own car accessories. These guys were patient enough to look up the directions and figure out how to install a remote starter that was received as a gift
MF
Mary F
Jan 4, 2026
5.0
The employees at this Best Buy in particular are always super helpful! I needed an adapter for my computer and didn’t really know what I was looking for. The employee who helped me was able to figure out what I needed and recommended various adapters while explaining their pros and cons. I chose one that fit into my budget and it works perfectly!
IL
idanis lora
Jan 3, 2026
1.0
Worst experience I could ever get. Please avoid this Store at all cost, specially if you are inexperienced in retail performance and are not good at web search.
Long story short, the incompetent associate almost made me drive 1 hour accross state for a unavailable item. Another associate told me, my product was only available for delivery, due to lack of availability near by. i go home later that day, made a few web search, made a couple calls and boom, a best buy store 30 minutes away from my house. Had the item in stock, whats the problem now???? Well. My brother has to way 2 weeks for his gift when he could have gotten today.
I look old buy i am young and very knowledgeable about retail so i never believe what a employee tells me because i know how retail works. But this store is the worst so far.
DB
DAVID BAYNACH
Dec 31, 2025
1.0
We went to buy a Samsung phone. When we arrived, we waited to be helped, but no one came for 10 minutes. We asked a store employee, and he said he would send someone to assist us. After another 10 minutes, no one came. We asked again, and once again we were told that someone would be sent to help us. After 30 minutes, we left the store without being assisted.
We went to Micro Center, and within 20 minutes we left with a new phone.
SS
Selma Solera
Dec 30, 2025
1.0
This happened about 2 to 3 months ago now. However, it’s still on my mind and still deterring me from making big purchases at Best Buy. My husband and I were shopping around for different big ticket items like a new cooktop that we might need a new sound system situation. Particularly the employee in the sound system area was incredibly pushy and literally saying, “Why won’t you buy this right now, you know we earn commission. Why won’t you buy this right now?” We were so uncomfortable that we had to turn around and leave. So, unless you won’t feel like being accosted by the employees and made to feel guilty for not making a big ticket purchase right then and there, don’t go into the store and do your research online instead.
What types of products can I find at Best Buy in Rockville?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Rockville.
What are the store hours for Best Buy Rockville?
Best Buy Rockville is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Rockville offer in-store and curbside pickup?
Best Buy Rockville offers in-store pickup but does not have curbside pickup available.
Is the Best Buy Rockville store wheelchair accessible?
Yes, Best Buy Rockville has a wheelchair accessible entrance for customers.
Can I get repair or service support at Best Buy Rockville?
Yes, Best Buy Rockville offers service and repair, including Geek Squad support.
What payment methods does Best Buy Rockville accept?
Best Buy Rockville accepts debit cards and does not require cash only payments.
What nearby food options are available around Best Buy Rockville?
Nearby food options include Sunflour Bakery for baked goods, A & J Restaurant for dim sum and Taiwanese cuisine, Bubbles & Tea for bubble tea, and Ledo Pizza for Italian food.
Are there any beauty or spa services near Best Buy Rockville?
Yes, nearby beauty and spa services include Lashes by Genyfer, Sarah Simpson Hair, Salon Lofts, Gentlemen's Best Grooming Barbershop, Dior Hair Studio, and Spa 1669.
How can nearby car dealerships assist customers visiting Best Buy Rockville?
Nearby dealerships like Land Rover Rockville, Tesla, Audi of Rockville, BMW of Rockville, and Passport Mini of Montgomery County offer vehicle services that could be convenient for customers combining errands.
Where can I find Geek Squad services near Best Buy Rockville?
Geek Squad services are located nearby Best Buy Rockville and provide IT service and computer repair, complementing your electronics purchases at Best Buy.