Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Pasadena, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
410 reviews
5 stars
361
4 stars
23
3 stars1
2 stars0
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual associates providing exceptional service.
Staffing Issues
Several reviews noted long wait times and inadequate staffing during busy periods, leading to frustration among customers.
Mixed Experiences
While many customers had positive interactions, there were also reports of negative experiences, particularly regarding specific staff members and unclear policies.
Product Knowledge
Customers frequently highlighted the staff's expertise in handling technical issues and providing product recommendations.
- JEJoanna EllisonJan 2, 20265.0Jaq was a breath of fresh air as she helped me find ways to save on my bill and get into a new phone! She was kind engaging and extremely helpful! Best experience in a verizon store i've ever had! 10/10
- GMGwendolyn MurrayDec 29, 20255.0The Verizon Store in Lake Shore Shopping Center in Pasadena was a pleasant surprise for service & shopping. The staff member (Wes) who helped us was fantastic. He didn't rush us making a decision on a new phone and helped us evaluate a new plan that has unlimited data and costs less per line. I would definitely recommend this Verizon store.
- TPToni PalmerDec 21, 20255.0Kevin was wonderful to us! He listened to everything we asked for and made sure we had everything we needed. He worked diligently to get both our phones working, put the cases on and the screen protectors. I will be recommending this store and Kevin to everyone!
- WPWinnie PoohDec 9, 20255.0Amazingly nice and funny! I love my mint phone!
- NRNicole RehmDec 5, 20255.0Jacqueline was phenomenal!! The best service we have ever had in any experience with customer service . Whenever I need a phone, that’s who our family will go to for the rest of our lives.
Frequently Asked Questions About Verizon
What products can I find at the Victra Verizon Authorized Retailer in Pasadena, MD?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Victra location in Pasadena, MD?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the Victra store in Pasadena offer in-store pickup for online orders?
Yes, this location provides in-store pickup services.
What payment methods does Victra Pasadena accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What brands are available at the Victra Verizon Authorized Retailer?
You can find products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox, Casemate, and Mophie.
Is the Victra Verizon Authorized Retailer in Pasadena accessible to Spanish-speaking customers?
Yes, the store offers services in both English and Spanish.
What nearby food options are available around Victra in Pasadena?
Nearby dining options include Crimson Coward (chicken and American cuisine), Pho Dena (Asian restaurant and coffee shop), Dickey's Barbecue Pit, Five Guys burger restaurant, and Marco's Pizza.
Are there any nearby salons or beauty services close to the Victra store?
Yes, nearby salons include Sport Clips Haircuts of Pasadena - Mountain Road, Dynasty Nails Spa, Hair Cuttery, and Vivid Salon.
Where can I find shipping or courier services near Victra in Pasadena?
Nearby shipping centers include The UPS Store 1881 and UPS Access Point location, both offering courier and delivery services.
How can I contact the Victra Verizon Authorized Retailer in Pasadena?
You can reach them by phone at +1 443-261-3309 or email at Info@victra.com.