Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pasadena, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
401 reviews
5 stars
353
4 stars
22
3 stars1
2 stars0
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees for their exceptional service.
Staff Knowledge
Many reviews noted the staff's expertise and ability to resolve issues efficiently, particularly with phone setups and account management.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences, particularly regarding specific staff members and unresolved issues.
Wait Times
Several customers mentioned long wait times, especially during busy hours, indicating a need for more staff during peak times.
Store Policies
There were complaints about unclear store policies and issues with promotions, leading to customer confusion and dissatisfaction.
- JOJordan OwensNov 16, 20255.0Once we got to the store, they were so helpful and personable. I really enjoyed my visit
- GMGerald MulcahyNov 13, 20255.0Kevin was great. He knew the phones and got me what I needed and was very professional and customer friendly.
- AMArghavan MarschOct 27, 20255.0We had an excellent experience at the Verizon store in Pasadena! We were first helped by Nick, the manager, who was friendly and attentive. Then Kevin took over and went above and beyond — he helped us get two new phones, patiently walked us through every step, transferred all our data, and even installed the screen protectors perfectly. Outstanding customer service from start to finish. Highly recommend this store!
- RCRosangela CamposOct 25, 20255.0The staff are very nice and helpful
- CMCraig MimmsOct 21, 20255.0Nick and his team were great during BOTH my wife and my upgrade process. I did have to visit the store multiple times, but he was very professional and very helpful! Definitely recommend!
Frequently Asked Questions About Verizon
What products can I find at the Victra Verizon Authorized Retailer in Pasadena, MD?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Victra location in Pasadena, MD?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the Victra store in Pasadena offer in-store pickup for online orders?
Yes, this location provides in-store pickup services.
What payment methods does Victra Pasadena accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What brands are available at the Victra Verizon Authorized Retailer?
You can find products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox, Casemate, and Mophie.
Is the Victra Verizon Authorized Retailer in Pasadena accessible to Spanish-speaking customers?
Yes, the store offers services in both English and Spanish.
What nearby food options are available around Victra in Pasadena?
Nearby dining options include Crimson Coward (chicken and American cuisine), Pho Dena (Asian restaurant and coffee shop), Dickey's Barbecue Pit, Five Guys burger restaurant, and Marco's Pizza.
Are there any nearby salons or beauty services close to the Victra store?
Yes, nearby salons include Sport Clips Haircuts of Pasadena - Mountain Road, Dynasty Nails Spa, Hair Cuttery, and Vivid Salon.
Where can I find shipping or courier services near Victra in Pasadena?
Nearby shipping centers include The UPS Store 1881 and UPS Access Point location, both offering courier and delivery services.
How can I contact the Victra Verizon Authorized Retailer in Pasadena?
You can reach them by phone at +1 443-261-3309 or email at Info@victra.com.