Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Odenton’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Odenton connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.
Staff Knowledge
Several reviews highlighted the knowledge and expertise of certain staff members, who were able to assist customers effectively and provide valuable information.
Wait Times
Many customers reported long wait times and inefficient service, leading to frustration during their visits.
Store Environment
The store environment received positive remarks for being clean and welcoming, although some customers noted issues with staff availability.
HC
Henry Cardenas
Feb 7, 2026
5.0
Loved
RW
Rachele Wright
Jan 31, 2026
5.0
"I want to give a massive Bravo Zulu to Katherine Paunlagui at this Verizon location. Katherine assisted my husband and me, and from the moment we walked in, we were met with professionalism, grace, and genuine care. She took the time to understand our concerns and followed through on every question without ever trying to force unnecessary products or services. On top of that, she went out of her way to find every applicable discount for us. Katherine is more than just a stellar employee; she’s a rare gem who treats customers like friends. We haven't experienced this level of authentic assistance in a long time. Thank you, Katherine!"
RN
Rejeanne Nicholson
Jan 16, 2026
5.0
Mr. Jake Darling provided me A+ customer service. He greeted my husband and I the moment we walked into the store. He was very pleasant, and knowledgeable of his job. He is an outstanding and valuable employee with Verizon.
NR
Nicholas Robinson
Jan 10, 2026
1.0
Won't even sell you a phone case without demanding a phone number.
KB
Kevin Brooks
Dec 20, 2025
5.0
Samip was excellent he went the extra mile to get us taken care of. Very kind and patient