Verizon

4.4
325 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderSatellite and Cable Television Sales and Installation Service
Cellular Sales is Odenton’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1496 Annapolis Road, Odenton, MD
21113, United States

Hours

Reviews

4.4
323 reviews
5 stars
264
4 stars
11
3 stars
8
2 stars
6
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees received high praise for their helpfulness, while others were criticized for being unprofessional and dismissive.

Staff Knowledge

Several customers highlighted the knowledge and expertise of specific staff members, which contributed positively to their experiences.

Wait Times

Many reviews mentioned long wait times, with some customers expressing frustration over delays in service.

Sales Experience

Positive experiences were reported regarding the sales process, with some customers feeling they received great deals and thorough assistance.

Store Management

There were complaints about poor management and lack of accountability from certain staff members, leading to negative customer experiences.
  • JJ
    Jody Johnson
    Nov 9, 2025
    5.0
    Dimetric was very nice and helpful! Not too long of a wait at all and he even took the extra time to help me save on my bill after helping me switch over my old phone’s information to my replacement phone.
  • KD
    KarenSue Dean
    Oct 16, 2025
    1.0
    The customer service at this location was a disaster. The employee couldn’t even be bothered to stand up to greet me. She simply pointed at a door for me to open. I stood around for 15 minutes, waiting for service and nobody helped. It was very disappointing considering the amount of money you pay for service.
  • JN
    Joy Napper
    Sep 21, 2025
    5.0
    I recently purchased the IPhone 17 from Jake and he was simply amazing! He took the time to exchange all of my data and worked an extra hour to complete my purchase. Jake is the epitome of exceptional customer service! Highly recommend this store!!
  • PP
    Probe253
    Sep 9, 2025
    5.0
    Perry Boca what an outstanding sales rep for Verizon. Took my phone and made it work back to its original working status. Six Stars 🌟 🌟🌟🌟🌟🌟 Thank you Perry 👊
  • MK
    Myla Kay
    Aug 26, 2025
    5.0
    Marquis was amazing! Very quick, informative, patient, and professional! I got my new iPhone 16 pro (“desert”-colored.. apparently it’s not “rose gold” anymore lol). He also saved me 23$ on each bill every month. 100% recommend talking to him directly if you are buying a new phone or any questions about your bill

Frequently Asked Questions About Verizon

What brands of smartphones can I upgrade at Cellular Sales Verizon in Odenton?

You can upgrade Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus smartphones at Cellular Sales Verizon in Odenton.

What are the store hours for Verizon at 1496 Annapolis Road, Odenton?

Verizon at 1496 Annapolis Road is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.