Geek Squad

Reviews

• AJ

  Antonio Brown Jr.

  Aug 22, 2025
  1.0
  I had an absolutely terrible experience with the Geek Squad in White Marsh and I will never trust them with my devices again. I brought in my laptop to have the hinge repaired and requested a diagnostic because it was running slow. I was told it had to be sent out, and before leaving it, the associate stressed how important it was to back up my files. Since I had a lot of personal and client data, I agreed and even purchased a flash drive they recommended so everything could be saved. I was reassured multiple times that Geek Squad takes customer data seriously and that my files would be safe. Weeks later, I was told only the hinge and trackpad needed to be repaired. I approved those repairs, and no one ever mentioned my hard drive. But when I was called to pick up my laptop, I was shocked to find out they had replaced my hard drive without my knowledge or approval. That was never discussed with me beforehand. When I raised my concerns, the associate apologized and told me my data had been backed up to the flash drive, so I “shouldn’t worry.” When I finally picked up my laptop and checked, ALL of my files were gone. Nothing was restored, nothing was on the flash drive, and my laptop was basically wiped clean. Five years of personal files, family photos, and important client documents—all lost forever because of Geek Squad’s negligence. To make matters worse, when I pointed this out, the associate brushed me off and kept insisting the files “must be on OneDrive,” even after I explained multiple times that I don’t use OneDrive. After confirming with him that nothing was there either, his response was essentially a shrug. No effort to fix it, no accountability, no real concern. This experience was beyond frustrating—it was devastating. Geek Squad not only failed to deliver the service I trusted them with, but they destroyed years of irreplaceable data and showed zero urgency in making things right. Their carelessness and lack of communication cost me dearly, both personally and professionally.
• DS

  Dan Simmons sr

  Dec 28, 2023
  1.0
  They are very rude talk down to like they are high and mighty you pay for protection plan everything covered but it's not don't let them full you read the small print then they automatically renew it
• TK

  Tom Krause

  Jul 11, 2022
  1.0
  They have had my laptop back 10:24 fri morn here it is monday and they still haven't checked it in. Why? No one will say why. Geek squad tells you about 3wks, they don't tell you they are the ones holding onto it for an EXTRA 2 WEEKS!! BSBSBSBSBS
• NL

  Nancy Lillibridge

  May 14, 2022
  5.0
  What a wonderful store always willing to help with expert , caring and calm advice from any department :).
• EG

  Efren Garcia

  Apr 15, 2021
  5.0
  Good service

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