Best Buy

Reviews

• AA

  AndreRBw

  Mar 26, 2026
  1.0
  Dear Customer Relations Team at Best Buy, I am writing to report an uncomfortable and disappointing experience I had at one of your store locations. Yesterday, my brother and I visited the store with the intention of purchasing a PlayStation 5. Initially, we entered the store to check the price and compare it with the Target store nearby. After seeing the price, we left briefly to check Target, but they did not have the item available. We then returned to Best Buy to complete the purchase. While I was at the register paying for the PlayStation 5, the cashier, while laughing, mentioned that management or security had instructed staff to keep an eye on us because they believed we might steal something. This comment was both shocking and offensive, especially considering that we were there as legitimate customers and ultimately made a full purchase. Being treated with suspicion without any valid reason made us feel judged and discriminated against. This kind of behavior is unacceptable and creates a very negative experience for customers. I respectfully request that this situation be reviewed and addressed appropriately. No customer should feel targeted or disrespected while shopping in your stores. Thank you for your attention to this matter. I look forward to your response. that was around 7:40pm 3/25/26
• JW

  Jacob Williamson

  Mar 22, 2026
  1.0
  Horrible customer service. I think the employees name was Andy. Don’t come here. Bunch of special team guys.
• CP

  Christine Paje

  Mar 21, 2026
  5.0
  Shamar was so helpful when I went to buy my Macbook Air. Very friendly and took great care to explain everything with the Best Buy plans. Thank you Shamar!
• KB

  kaz Blocker

  Mar 17, 2026
  1.0
  Literally leaving to go to any other Best Buy, I’m sorry if you’re going to have things behind lock&key then employees shouldn’t be actively ignoring customers acting like in this EMPTY store you didn’t hear me saying excuse me, then the two I was able to speak to kept directing me to the 1 other person that was actively working w a customer like hello? I mean it’s actually 12p on a Tuesday there were like 3 customers total, I wasn’t even looking for guidance just need someone to get the ring I wanted out for purchase.
• SZ

  Sarah Zaman

  Mar 15, 2026
  5.0
  We have had nothing but exceptional experiences at the White Marsh Best Buy thanks to Nate H. He has gone above and beyond for us multiple times with our computer repairs. Nate doesn’t just fix the immediate issue; he takes the time to investigate and find long-term solutions to prevent future problems. He is also an excellent educator, taking the time to teach us about our devices—from laptops to desktops—so we feel more confident using them. He is always attentive, patient, and kind, making what could be a stressful process feel easy. We have recommended this store to all our family and friends specifically because of the level of service Nate provides."