Verizon

3.6
516 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Lutherville Timonium for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1964 York Rd, Lutherville Timonium, MD
21093, United States

Hours

Reviews

3.5
371 reviews
5 stars
176
4 stars
44
3 stars
30
2 stars
17
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude and dismissive.

Staff Knowledge

Several customers highlighted the staff's knowledge and ability to resolve issues effectively, particularly mentioning specific employees who provided exceptional service.

Wait Times

Many reviews noted long wait times for service, with some customers expressing frustration over being ignored or having to wait excessively.

Billing Issues

There were multiple complaints regarding billing errors and lack of clarity in charges, leading to dissatisfaction among customers.

Store Environment

The store was described as clean and well-stocked, but some customers felt the atmosphere was unwelcoming due to staff attitudes.
  • SL
    Stephanie Lane-Weber
    Nov 1, 2025
    5.0
    Jessica provided outstanding assistance to me and my son, readily fixing the problems plaguing our phones. And her professionalism and courtesy brightened our day. Thank you!
  • DM
    Diana Maroulaki
    Aug 25, 2025
    1.0
    I was charged for services I never used! They had the wrong name in my account. They used my middle name as my last name.i never received even though I requested an itemized bill. Now I am being threatened with a collection agency, etc. They assigned a cell phone number to me that was never used by me. I went to the Verizon store at Timonium and I inquire information for their services? That was all. A chip was never put in my cell phone by Verizon. Now I am being harassed by Verizon with threats that will affect my credit score rating which is much more than an 800 rating. I will never deal with Verizon again. I am ready to involved the Verizon Recovery dept., the Credit Bureau Agency, and Equifax. I wasted so much of my time dealing with this problem! My experience was with the Verizon store at Timonium, MD.
  • KK
    KaJo
    Aug 5, 2025
    5.0
    VERIZON IS EXTREMELY EXPENSIVE...CURRENTLY LOOKING FOR MUCH CHEAPER SERVICE
  • KG
    Kathryn Gucer
    Jul 28, 2025
    5.0
    I had a great experience with the staff at this store. They intrepidly worked through a problem transferring service from another carrier. Tyrone in particular was great!
  • CG
    caroline gutberlet
    Jul 23, 2025
    5.0
    Shane was wonderful. Explained everything clearly and was very patient with me.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Lutherville Timonium?

The Verizon store in Lutherville Timonium is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

Which mobile phone brands does Verizon Lutherville Timonium offer?

Verizon Lutherville Timonium offers a range of mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.